Service Writer & Coordinator — Customer-Focused

Job Description We are looking to hire a Service Writer at our service center. Hours are from 10-6. Monday through Friday. The training rate ranges from $20 to $27 per hour, based on experience and ability. Then, the level will increase as training progresses and tasks are performed without supervision. Commissions based on the percentage of billable hours turned in and paid.

Responsibilities Open and close the Service Departmento Unlock and lock doors/o Count down till, pull out deposits, and take them to Admin for night drop.o Open and close the point of sale.

Keep your workspace clean and presentable for safety and public use.

Attend company meetings to increase efficiency and address customer difficulties

Co-ordinate with Service Techs for efficiency and accuracy.

Customer Service Ability to multitask, prioritize, and manage time effectively

We need someone to answer phones,be able to communicate pleasantly, empathetically, and efficiently with difficult situations.answer basic hot tub repair questions,o Completing Work Orders and setting up techs for jobso Ordering parts for jobs as neededo Schedule or reschedule techs as needed.o Follow up and support techs and or customers during AND after jobs.o Make sure all Work Orders are closed out properly with all information and notes from techs/ money received/ and warranty completed.§

WARRANTY Starting warranty trail, both electronic and paper.

Return parts and establish credits from vendors

Complete Work Orders from credits

Communicate with Store Manager or Accountant to confirm credits.

Qualifications Must have own transportation to travel between showroom locations and to and from work. Have a high school degree or more. Have at least 2 years of experience in customer service and working with the public. Familiar with Excel spreadsheets, Google Sheets, Docs, etc.

Benefits:
Paid Time off, Life Insurance, Employee Discounts, On-the-job training, Medical Discounts Additional Information This position requires strong listening skills to understand what customers want and the patience to handle conversations effectively, regardless of customers' product knowledge. handle complaints, provide appropriate solutions and alternatives in a timely manner, and follow up to ensure resolutions. Being able to read and ascertain a customer's needs in a warm and welcoming fashion.

Assisting with Emergency and Complicated calls on the phone or in the field as necessary.

Assisting with fleet maintenance and repairs, and supervising the cleaning and restocking of fleet vehicles.

Assisting Used Spas Techni
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