Call Center Agent Part Time

POSITION PURPOSE AND SCOPE

Part time hours available:
Monday through Friday 6 AM to 11 AM, Monday through Friday 2 PM to 7 PM.

Responsible for fielding incoming calls, emails, orders, and complaints in a customer service environment by following standard scripts and standard procedures while performing routine tasks that require working knowledge of the company’s products, compensation plan and other services. Must be courteous, professional, and have the ability to investigate and resolve issues in a professional, appropriate and expeditious manner.

• Fields incoming calls, emails, orders, and complaints.
• Answers questions regarding company products and services by referring to standard scripts and following appropriate procedures.
• Investigates and resolves issues in a professional, appropriate, and expeditious manner.
• Forwards all questions, issues, or complaints to a lead, senior agent, supervisor or to Customer Service Manager when answers are unclear or beyond current knowledge.
• Interacts with all contacts in a helpful, courteous, and professional manner and is respectful of diversity.
• Maintains a clean and safe work area. Works well in a team environment and takes directions in a positive manner.
• Outbound calls to customers to generate sales, inform customers of new products and upcoming events.

NOTE: This description is not intended to be all-inclusive. Employees may be requested to perform other duties as requested.

High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in inbound direct sales call center environment desirable.

Must be able to speak, write, read and understand basic English; articulate clearly and possess good grammatical skills; understand and calculate basic mathematical problems to include addition, subtraction, multiplication, division, and percentages. Must be proficient in Microsoft Office programs and computer systems.

Position requires sitting, standing, walking, stooping, bending, reaching, and kneeling. Lift from 15 to 20 lbs on occasion.

Noise, dust, lighting, temperature, and physical/ergonomic hazards are typically those usually found in an office environment.