Patient Coordinator at Warren Orthodontics

Overview

We are a top-rated orthodontic office in Springville, Utah dedicated to creating beautiful smiles and lasting relationships through excellent service, state-of-the-art orthodontic treatment, and outstanding results.

• Native or bilingual proficiency in both Spanish and English.
• Reception background. Dental or orthodontic experience is a plus, but we are willing to train the right person with no prior experience.

• Greet all patients upon arrival and ensure their needs are met.
• Monitor patient arrivals and manage scheduling to optimize the day.
• Schedule all appointments and update patient records (addresses, phone numbers, insurance) as they arrive.
• Stabilize production by planning the ideal day and identifying open time slots for various appointment types.
• Support morning meetings by facilitating the scheduling portion and ensuring a smooth workflow.
• Maintain the schedule, adjusting as necessary to ensure efficiency.
• Process new patient information, including telephone slips and forwarding documents.
• Track and document new patient calls and referral sources.
• Oversee and train staff on the scheduling software and related processes.
• Perform other tasks as assigned by the office manager and doctor.
• Frequent translation of complex industry jargon between languages and professional communication.

This is a full-time position with a competitive salary and opportunities for career growth. Benefits include health insurance, paid holidays, vacation days, team-building activities, bonuses, and a family-friendly environment.

• High school diploma or equivalent required; some college coursework or healthcare-related education preferred.
• Previous experience in dental or healthcare scheduling preferred.
• Strong organizational and multitasking skills.
• Excellent communication and patient service skills.
• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.
• Team members are expected to uphold the culture and core values outlined in the company handbook, with additional responsibilities as defined.