Field Service Technician; Networking​/IoT

Position: Field Service Technician (Networking / IoT)
Introduction

Wavetronix, the global leader in radar-based vehicle detection technologies, is seeking a Field Service Technician (Networking / IoT) to support engineering development, testing, and validation of connected roadway systems. This role will also be called a Quality Assurance manager internally and will be Full Time onsite at our HQ campus.

These systems consist of roadside and cabinet-based technologies such as radar sensors, cameras, communication devices, power supplies, and surge protection equipment that work together to detect, process, and transmit traffic data. This role focuses on maintaining and supporting internal test sites and development infrastructure where these systems are installed, configured, and evaluated in real-world environments. As part of the engineering team, the primary focus is enabling product development through reliable field systems used to design, validate, and improve new products.

The right individual will have strong technical troubleshooting skills, be comfortable working independently in both field and office environments, and be capable of managing physical systems, networking, and device configuration.

This individual will work closely with engineering and product teams across multiple projects to prioritize and execute field-related work, ensuring that systems used for development and testing remain reliable and effective. This role will travel to clients and intersections with in the region about once a week. When not on travel, this role will be required to be onsite in our Springville office.

Success Outcomes

By the end of the first 6 months:

* Independently maintain assigned test sites used for engineering development, ensuring high uptime and reliability

* Diagnose and resolve common hardware, networking, and configuration issues without requiring engineering intervention

* Successfully perform field installations including device mounting, cabling, and system configuration

* Maintain accurate documentation of site configurations, issues, and changes

* Demonstrate the ability to configure and maintain mobile test platforms (test vehicles) used for development and validation

* Build strong working relationships with engineering and product teams and prioritize work across multiple projects

By the end of the first year:

* Be the primary owner of test site reliability, minimizing downtime and proactively addressing issues before escalation

* Significantly reduce the need for engineering teams to engage in field troubleshooting and maintenance activities

* Independently plan and execute site maintenance and upgrade efforts based on engineering priorities

* Own the readiness, configuration, and effectiveness of mobile test platforms as reliable, repeatable testing environments

* Identify recurring field issues and provide clear, actionable feedback to engineering to improve system robustness

* Contribute to improving field processes, installation practices, and system validation approaches

Background and Experience

Bachelor's degree in a technical field plus 10 years of experience in Quality Assurance, with a strong track record of leading QA teams and managing comprehensive QA programs

OR

15+ years of progressive experience in Quality Assurance, including demonstrated leadership of QA teams and ownership of end-to-end QA programs

Additional Consideration We recognize that great experience doesn't always fit neatly into a checklist. If you believe you have strong, proven expertise in Quality Assurance leadership, program management, and the core competencies outlined above-but do not meet every listed requirement or year of experience-we still encourage you to apply. We value depth of experience, impact, and results, and will thoughtfully review all qualified applicants.

Core Competencies

* Experience installing, configuring, or maintaining electronic or networked systems in the field

* Basic understanding of IP networking (static vs DHCP, subnets, connectivity troubleshooting)

* Experience terminating and testing Ethernet or low-voltage cabling

* Ability to troubleshoot hardware, software, and networking issues in real-world environments

* Comfortable working independently for extended periods with minimal supervision

* Strong mechanical aptitude (drilling, mounting equipment, working with tools)

* Ability to work outdoors in varying weather conditions

* Ability to climb ladders and perform pole-mounted installations

* Strong organizational and documentation skills

* Valid driver's license

Additional Technical Competencies (Preferred)

* Experience with cellular modems, routers, or managed network switches

* Familiarity with firmware updates and device configuration interfaces

* Experience working in industrial panels, control systems, or telecom environments

* Ability to read wiring diagrams and system layouts

* Experience supporting IoT or cloud-connected devices

* Basic familiarity with Linux or command-line tools

* Experience maintaining or configuring mobile or portable test systems

*…