IT Tech
Listed on 2026-02-16
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IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Technical Support
2 year degree or equivalent experience A+ certification or equivalent work experience in Depot/Workstation support SCCM OSD, Imaging, or similar desktop imaging technology.
Troubleshoot and diagnose device issues for laptops, desktops, and tablets. Active Directory experience.
Problem solving and troubleshooting abilities
Excellent communication, documentation, and written skills
Experience with Xen Mobile or other Mobile management software a plus.
Experience using Office 365 suite
Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
Work Order and ticket handling.
Maintain queues, communicate, fulfill. Cycle counts of Depot inventory (devices and peripherals) Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
Troubleshoot software or hardware issues.
Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
Manage and track devices sent to 3rd parties for repair.
Order parts as needed
PC and Apple Mac set up and support experience. iPad and Tablet setup, OS updates, and wiping of the device.
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