Depot Technician

Duties and Responsibilities

• Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
• Work Order and ticket handling. Maintain queues, communicate, fulfill.
• Cycle counts of Depot inventory (devices and peripherals)
• Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
• Troubleshoot software or hardware issues.
• Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
• Manage and track devices sent to 3rd parties for repair.
• Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using ADT’s procurement system.
• Ensure compliance with established standards, policies, and configuration guidelines.
• Maintain a comprehensive repository for documentation and update as needed.
• PC and Apple Mac set up and support experience.
• iPad and Tablet setup, OS updates, and wiping of the device.
• Manage cellular activations of mobility assets (request activations, reassignments, cancelations).

• SCCM OSD, Imaging, or similar desktop imaging technology.
• Troubleshoot and diagnose device issues for laptops, desktops, and tablets.
• Active Directory experience.
• Problem solving and troubleshooting abilities
• Excellent communication, documentation, and written skills
• Experience with Xen Mobile or other Mobile management software a plus.
• Experience using Office 365 suite

• Education:
  
  Preferred but not required two (2) year degree or equivalent experience
• A+ certification or equivalent work experience in Depot/Workstation support

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at  to learn more.