Community Technology Specialist

At Open Ed, we're opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.

Our Culture (The Foundation of Everything We Do)
Culture at Open Ed is intentional. It's defined by what we promote-and what we tolerate. Our latest eNPS (employee net promoter score) of 76 places Open Ed in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision:

• Customer First - Obsessed with delivering value; we fight tirelessly for our learners and families.
• Hard Choices, Easy Life - Face challenges directly, swiftly, and transparently.
• I Did >
  We Should - Action over theory; bring experiments, not just opinions.
• Learn Out Loud - Share your growth openly; feedback is a gift, ego is the enemy.
• Prioritize Ruthlessly - Excellence in the few critical areas over mediocrity everywhere.
• Fast AND World Class - Speed doesn't compromise quality.
• Strong Opinions, Weakly Held - Advocate passionately, adjust readily.
• Make Others Famous - Elevate your colleagues, partners, and community.

We're currently accepting applications from those living in: AZ, CO, FL, GA, , IN, MD, NC, NM, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI.

About the Role
The Community Technical Specialist plays a critical role in ensuring the quality, consistency, and scalability of Community programs by owning live operations, attendance systems, and performance insights.

This role is responsible for everything that happens during and after sessions-ensuring events run smoothly in real time while capturing accurate data and turning it into actionable insights for the team.

This is a fast-paced, detail-oriented role that blends real-time execution with analytical thinking. You will serve as both the operational backbone of live sessions and the source of truth for program performance.

Your Immediate Impact:
Live Event Operations

• Provide real-time support for live sessions (clubs, events, Morning Meetings, Flex Fridays)
• Troubleshoot technical issues and ensure sessions run smoothly
• Support facilitators and teachers during live programming
• Ensure sessions start on time and meet quality standards

Attendance & Data Management

• Own attendance tracking systems across all Community programs
• Ensure accurate and complete attendance records
• Maintain and validate data across platforms and systems
• Identify discrepancies and resolve data issues quickly

Recordings & Fulfillment

• Manage session recordings and ensure timely uploads
• Ensure all post-session deliverables are completed accurately and on time

Quality Assurance

• Monitor session quality and consistency across programs
• Identify issues in execution and flag them to leadership
• Help standardize expectations for live session delivery

Reporting & Insights

• Create and maintain weekly reports on attendance, engagement, and trends
• Analyze participation patterns and identify opportunities for improvement
• Surface insights that inform program planning and operational decisions

Operational Improvement

• Identify inefficiencies in live operations and data workflows
• Recommend and support process improvements or automation opportunities
• Partner with leadership to improve systems and scalability

Success Metrics:

• Data Accuracy:
  Near 100% accuracy in attendance and reporting
• Session Quality:
  Minimal disruptions during live sessions
• Timeliness:
  Recordings and fulfillment completed within required timelines
• Insight Delivery:
  Consistent, actionable weekly reporting
• Operational Reliability:
  Live sessions run smoothly and consistently

Who You Are:

• Highly detail-oriented with strong organizational skills
• An educator at heart with an operational mindset
• Comfortable managing real-time operations in a fast-paced environment
• Data-driven and able to identify trends and insights
• Proactive problem-solving while anticipating issues before…