Branch Service Manager-Springville

Zions Bank is seeking a Branch Service Manager to lead branch service, sales, and operations. The role involves creating an environment for the team to succeed in the community and offering clients the products and services they need to build a better financial future.

• Manage the branch service, sales and operations functions to achieve strategic goals in coordination with a Branch Manager.
• Make substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
• Be responsible for training, coaching and mentoring employees.
• Resolve and respond to client service issues, complex client complaints and questions.
• Direct the work of managed employees.
• Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks.
• Monitor and/or implement legal compliance measures; ensure the branch is in compliance with all bank policies, procedures, and safety standards.
• Provide sales leadership through personal production and oversight of sales and services tasks.
• Have discretion to perform approvals and overrides within authority.
• Be involved in planning long- or short-term operational, sales and customer experience goals.
• Investigate and research operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company.
• Represent the branch in handling complaints, arbitrating disputes or resolving grievances.
• Perform other duties as assigned.

• High school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
• Bilingual in Spanish and English preferred.
• Combination of education and experience may meet requirements.
• Knowledge of the banking industry, processes, procedures, regulations and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationship building, sales and management skills.
• Able to handle various client concerns and problems.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, e.g., word processing, spreadsheets.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.

• Medical, Dental and Vision Insurance – start day one.
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 paid federal holidays.
• 401(k) plan with company match, profit sharing, competitive compensation in line with work experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

All candidates, including those with criminal histories, will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s…