Director of Operations

Director Of Operations

Springville, UT Top Secret Polygraph Unspecified Career Level not specified Salary not specified

Operational Execution & Site Delivery

• Lead execution of assigned contracts, customer sites, and field operations in alignment with requirements and standards
• Ensure daily operational activities are completed on schedule and to standard
• Monitor site conditions, staffing coverage, and operational issues requiring action
• Drive consistency in execution across assigned programs and locations

Workforce Coordination & Readiness

• Coordinate workforce deployment against mission and contract requirements
• Ensure assigned personnel meet clearance, training, and qualification requirements before work begins
• Identify coverage gaps, readiness issues, and staffing risks early
• Coordinate with recruiting, training, and operational leadership to resolve personnel constraints

Performance Management & Quality Oversight

• Track operational performance against assigned KPIs, service levels, and execution standards
• Conduct routine reviews of site performance, reporting, and corrective action status
• Address execution deficiencies and elevate unresolved issues promptly
• Support implementation of QA inspections and performance improvement measures

Compliance, Security & Risk Support

• Ensure assigned programs and sites operate in compliance with security, access, clearance, and customer-specific requirements
• Support audit readiness, documentation accuracy, and inspection preparation
• Execute incident response and issue escalation procedures as required
• Identify operational risks and coordinate mitigation actions with leadership

Operational Coordination & Communication

• Coordinate daily execution across program teams, project leads, and site supervisors
• Maintain clear communication with the Vice President, Operations regarding performance, risks, and resource needs
• Support customer communications at the operational level and resolve routine issues
• Ensure alignment with support functions and adjacent operational leaders

Continuous Improvement

• Recommend and implement process improvements that strengthen efficiency, service quality, and execution consistency
• Capture lessons learned and feedback from assigned sites and teams
• Support adoption of tools, reporting methods, and standardized operating practices

Key Deliverables Operational Deliverables

• Site execution status updates and operational summaries
• Staffing and readiness tracking for assigned programs
• Corrective action and issue resolution tracking
• Contingency, surge, or coverage coordination plans for assigned operations

Reporting Deliverables

• Routine operational updates to the Vice President, Operations
• Performance, staffing, and issue escalation reports
• Inspection, compliance, or readiness status reporting, as required

Performance Metrics (Illustrative)

• Execution performance against assigned contract and site requirements
• Staffing coverage and workforce readiness rates
• Timeliness of issue resolution and escalation
• Compliance and inspection performance for assigned sites
• Accuracy and timeliness of operational reporting

Key Outcome of the Role The Director of Operations assures that assigned programs and sites consistently deliver:

• Reliable and compliant day-to-day operational execution
• A properly staffed and mission-ready workforce for assigned operations
• Timely escalation and resolution of operational issues
• Consistent performance, reporting, and customer responsiveness at the site level