Service Manager

Service Manager

Department: Plumbing

Employment Type: Full Time

Location: Springville, UT

A growing residential plumbing and drain company in the Springville, Utah area is hiring its first dedicated Service Manager. This is a new leadership seat overseeing a close-knit field team, with the mission of coaching technicians, protecting margin, and building the systems that let the company scale. You do not need to be a licensed plumber, but you do need to be a strong leader who earns the respect of experienced techs and knows how to run a high‑performing residential service operation.

• Lead, coach, and develop a team of residential service technicians through regular one‑on‑ones and ride‑alongs
• Own daily performance: review the numbers each morning and coach techs toward their KPIs such as closing ratio, callback rate, club conversion, and gross margin
• Manage the service board and dispatch flow to keep trucks productive and customers covered
• Drive revenue through the in‑home service model: educating homeowners, building good‑better‑best options, and offering financing
• Protect gross margin and net profit, not just top‑line revenue
• Recruit, hire, and retain technicians as the team grows
• Build the processes, KPIs, and accountability that support faster, sustainable scaling

• Proven people‑management experience leading a field, service, or sales team
• High emotional intelligence and strong communication, with the ability to earn the respect of skilled tradespeople
• Track record of coaching a team to hit performance and revenue targets
• Comfortable managing to financial metrics like gross margin and net profit
• Plumbing or home‑services background is helpful but not required; willingness to learn the trade is a must
• Valid driver’s license with a clean driving record; must pass a pre‑employment background check and drug screen

• Paid time off
• Holiday pay
• Insurance options
• Great work/life balance
• Family‑friendly and fun culture
• Bonus program
• Referral program