Operations Associate

Position Summary

The Operations Associate is a cross-functional, entry-level role supporting daily operations at our third-party logistics (3PL) facility. This position blends hands-on warehouse support, system and user account administration, process documentation, and general office and administrative work. Success in this role depends on flexibility, follow-through, and a willingness to take on whatever the operation requires on a given day.

• Complete general warehouse tasks as assigned, including staging, consolidation, relabeling, cycle count support, and inventory moves
• Support receiving, put-away, picking, packing, and shipping functions during high-volume periods
• Assist with facility organization, housekeeping, and 5S upkeep in racking, staging, and dock areas
• Maintain organization of packaging supplies, consumables, and shipping materials; flag reorder needs
• Support special projects such as kitting, rework, returns processing, and client-specific packaging requests
• Escalate safety hazards, damaged product, or equipment issues to the appropriate supervisor

• Create, modify, and deactivate user accounts across company systems, including email, warehouse management system (WMS), and other operational platforms
• Execute onboarding access provisioning for new hires and offboarding access removal for departing employees within defined SLA timelines
• Maintain accurate records of active users, permission levels, and access changes
• Assist employees with basic account issues such as password resets, login troubleshooting, and access requests
• Support setup and inventory of workstations, scanners, printers, label printers, and other operational hardware
• Coordinate with IT vendors or internal technical resources on issues beyond first-line support
• Follow established access control and data handling procedures to protect client and company information

• Maintain and update recurring operational reports and trackers in Excel or Google Sheets
• Pull and organize data from the WMS to support volume, cycle time, and productivity reporting
• Draft and maintain standard operating procedures (SOPs), work instructions, and process documentation
• Identify recurring inefficiencies or data quality issues and surface them to management with supporting detail

• Maintain office supplies, common areas, and break room inventory
• Support document management, filing, scanning, and record retention
• Receive and route incoming mail, packages, and visitor traffic
• Support scheduling, meeting setup, and internal communications as requested
• Assist management with ad-hoc administrative projects and tasks as assigned

• Bachelor's degree (any field; supply chain, business, logistics, or information systems preferred)
• Proficiency with spreadsheets, including sorting, filtering, and basic formulas
• Strong written and verbal communication skills
• "Common sense" problem solving approach
• Demonstrated attention to detail, particularly when handling account access and data entry
• Ability to follow written and verbal instructions accurately and consistently
• Willingness to perform physical warehouse work as part of the regular workday
• Ability to handle sensitive employee and client information with discretion
• Reliable attendance and punctuality

• Internship or work experience in logistics, distribution, e‑commerce, or operations
• Familiarity with Google Workspace or Microsoft 365 administration
• Exposure to warehouse management systems (WMS), ERP platforms, or inventory software
• Intermediate Excel skills (Pivot Tables, VLOOKUP/XLOOKUP)
• Forklift or powered industrial equipment certification, or willingness to obtain

• Ability to lift and carry up to 25 lbs. occasionally
• Ability to stand, walk, bend, reach, and climb stairs for extended periods
• Ability to work in a warehouse environment with variable temperatures and noise levels
• Ability to sit and work at a computer workstation for extended periods
• Reasonable accommodations may be made to enable individuals with disabilities to perform the…