Operations Associate

Position Summary The Operations Associate is a cross-functional, entry-level role supporting daily operations at our third-party logistics (3PL) facility. This position blends hands-on warehouse support, system and user account administration, process documentation, and general office and administrative work.

Success in this role depends on flexibility, follow-through, and a willingness to take on whatever the operation requires on a given day.

Key Responsiblities Warehouse & Operational Support Complete general warehouse tasks as assigned, including staging, consolidation, relabeling, cycle count support, and inventory moves

Support receiving, put-away, picking, packing, and shipping functions during high-volume periods

Assist with facility organization, housekeeping, and 5S upkeep in racking, staging, and dock areas

Maintain organization of packaging supplies, consumables, and shipping materials; flag reorder needs

Support special projects such as kitting, rework, returns processing, and client-specific packaging requests

Escalate safety hazards, damaged product, or equipment issues to the appropriate supervisor

Systems & User Account Administration Create, modify, and deactivate user accounts across company systems, including email, warehouse management system (WMS), and other operational platforms

Execute onboarding access provisioning for new hires and offboarding access removal for departing employees within defined SLA timelines

Maintain accurate records of active users, permission levels, and access changes

Assist employees with basic account issues such as password resets, login troubleshooting, and access requests

Support setup and inventory of workstations, scanners, printers, label printers, and other operational hardware

Coordinate with IT vendors or internal technical resources on issues beyond first-line support

Follow established access control and data handling procedures to protect client and company information

Reporting, Documentation & Analysis Maintain and update recurring operational reports and trackers in Excel or Google Sheets Pull and organize data from the WMS to support volume, cycle time, and productivity reporting

Draft and maintain standard operating procedures (SOPs), work instructions, and process documentation

Identify recurring inefficiencies or data quality issues and surface them to management with supporting detail

Office & Administrative Support Maintain office supplies, common areas, and break room inventory

Support document management, filing, scanning, and record retention

Receive and route incoming mail, packages, and visitor traffic

Support scheduling, meeting setup, and internal communications as requested

Assist management with ad-hoc administrative projects and tasks as assigned

Qualifications Required Bachelor 's degree (any field; supply chain, business, logistics, or information systems preferred)
Proficiency with spreadsheets, including sorting, filtering, and basic formulas

Strong written and verbal communication skills"Common sense" problem solving approach

Demonstrated attention to detail, particularly when handling account access and data entry

Ability to follow written and verbal instructions accurately and consistently

Willingness to perform physical warehouse work as part of the regular workday

Ability to handle sensitive employee and client information with discretion

Reliable attendance and punctuality

Preferred

Internship or work experience in logistics, distribution, e-commerce, or operations

Familiarity with Google Workspace or Microsoft 365 administration

Exposure to warehouse management systems (WMS), ERP platforms, or inventory software

Intermediate Excel skills (Pivot Tables, VLOOKUP/XLOOKUP)
Forklift or powered industrial equipment certification, or willingness to obtain

Physical Requirements Ability to lift and carry up to 25 lbs. occasionally

Ability to stand, walk, bend, reach, and climb stairs for extended periods

Ability to work in a warehouse environment with variable temperatures and noise levels

Ability to sit and work at a computer workstation for extended periods

Reasonable accommodations may be made to enable individuals with disabilities to perform…