General Manager - Costa Centre

General Manager – Costa Support Centre, St Albans

Salary: £44,000 per annum
Hours: 40 hours per week

Lead a High-Profile Corporate Hospitality Operation

We are looking for an experienced and passionate General Manager to oversee the catering, hospitality, cleaning, and workplace services operation at Costa's Support Centre in St Albans.

This is an exciting opportunity for a dynamic leader to manage a diverse, customer-focused operation within a prestigious corporate environment. You'll be responsible for ensuring exceptional service standards across hospitality, food service, and cleaning functions while driving operational excellence, team engagement, and financial performance.

No two days are the same. From managing day-to-day catering operations and hospitality events to overseeing cleaning standards and stakeholder relationships, you'll play a pivotal role in creating an outstanding workplace experience for Costa colleagues and visitors.

• Taking full responsibility for the overall management of the catering, hospitality, and cleaning operation
• Leading, motivating, and developing a multi-functional team to deliver exceptional customer service
• Building strong relationships with key stakeholders and acting as the primary point of contact on site
• Ensuring smooth day-to-day operations across food service, hospitality, events, and soft services
• Managing budgets, P&L performance, labour costs, and financial reporting
• Driving commercial performance while identifying opportunities to enhance the customer experience
• Overseeing stock control, purchasing, and waste management to achieve cost efficiencies
• Ensuring all areas operate safely and in compliance with Food Safety, Health & Safety, and company standards
• Managing hospitality requests, meetings, events, and visitor catering requirements
• Monitoring cleaning standards and ensuring a safe, welcoming, and professional environment throughout the site
• Delivering operational KPIs and continuous improvement initiatives
• Creating a positive team culture that prioritises engagement, development, and retention

• Previous experience as a General Manager, Operations Manager, Catering Manager, or similar leadership role
• Strong background in hospitality, catering, food service, workplace services, or facilities management
• Proven experience managing budgets, P&L, financial controls, and operational performance
• A confident and inspirational people leader with experience managing diverse teams
• Excellent stakeholder management and communication skills
• Strong organisational and planning abilities with great attention to detail
• Experience delivering hospitality and events within a corporate or business environment is desirable
• Knowledge of Health & Safety, Food Safety, and compliance standards
• A hands-on, proactive approach with the ability to make decisions and solve problems effectively
• Passion for delivering an exceptional customer and workplace experience

• Salary of £44,000 per annum
• Opportunity to lead a prestigious multi-service operation within Costa's Support Centre
• A varied role combining catering, hospitality, cleaning, and operational leadership
• Career development opportunities within a large and supportive organisation
• The chance to make a significant impact on the overall workplace experience
• A collaborative and people-focused working environment

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and My Learning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia,  and…