Housekeeping Supervisor

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• TRONC electronic tips – Our staff keep 100% of tips earned if applicable to the venue.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

As a Housekeeping Supervisor, your role will include:

• Ensuring that in-house standards of cleanliness and hygiene are maintained at a high level, both in guest bedrooms and public areas.
• Responsible for ensuring that they have a comprehensive induction, and that they have regular on going training.
• Train and motivate the housekeeping team
• Ensure hygiene and safety standard are met within the venue at all times
• To hold regular performance reviews with all housekeeping staff, identifying areas for development and training needs.
• Manage any customer requests/complaints.

• Great attention to detail.
• Excellent customer service skills, to anticipate and deliver customer needs.
• Previous supervisory experience desirable.
• Good communication skills
• Ability to coach/motivate.

You will be required to be flexible and available for weekend work as necessary, have excellent time keeping skills, able to work in a very fast paced environment with good understanding of time limits per room for check outs and stay overs.

You will enjoy working with others, have a great "can do" approach to customer service and importantly have a friendly approach to everyone who you come in contact with.

If you think this is the role for you then apply now and a member of the insert venue name team will be in touch.