Client Relations Manager

Client Relations Manager – Front Desk + Patient Growth

Location: St. John, IN (46373)

Job Type: Full-Time, On-Site

Pay: $50,000 – $62,000 per year

Schedule: Monday–Friday standard business hours. Occasional evening/weekend events: 1 small event per month, 1 larger event per quarter.

Benefits: Full and comprehensive benefits package including medical, dental, vision, PTO, 401(k), tuition reimbursement, and free/discounted services.

Ageless Men’s Health is a national leader in Testosterone Replacement Therapy (TRT) and personalized wellness services. With over 90 clinics and more than 1 million treatments administered, we’re redefining what it means to provide compassionate, evidence‑based care for men’s health.

We’re hiring a Client Relations Manager for our St. John, IN clinic — someone who thrives in a patient‑facing front desk role and is passionate about building relationships and growing the business.

• Greet and check in patients by name with warmth and professionalism.
• Manage appointment scheduling, check‑out, and payment collection.
• Assist with insurance verification and documentation.
• Follow up on unpaid balances and billing questions.

• Build strong relationships with patients to support return visits.
• Conduct follow‑ups to keep patients engaged in their treatment plans.
• Maintain a high level of customer service and care.

• Respond to new patient leads from phone, web forms, and email.
• Schedule consultations and convert leads into appointments.
• Recommend additional products and services that support patient goals, when appropriate.
• Attend local events (eg. gyms, trade shows, wellness expos) to promote clinic services and generate new patient interest.

• Excellent communication and people skills.
• Experience in customer service, sales, or front‑desk coordination.
• Strong organization and attention to detail.
• Comfortable discussing payments and insurance with professionalism.

• Experience in a medical office or wellness clinic.
• Community outreach or event experience.
• Personal interest in health, fitness, or wellness.

• Competitive salary: $55,000–$67,000 per year.
• Full‑time, Monday–Friday schedule (standard business hours; occasional evening/weekend events).
• Comprehensive benefits package: medical, dental, vision insurance; paid time off; 401(k) plan; tuition reimbursement; and free and discounted services.
• Opportunity to be part of a mission‑driven, high‑growth healthcare company with career advancement opportunities.
• Positive, supportive, and energetic work environment.