Loan Servicing Representative

Job Description

Job Description

American Community Bank is a growing financial institution committed to providing exceptional lending solutions and client service. Our Loan Operations team plays a critical role in ensuring the efficiency, accuracy, and integrity of our loan servicing processes. We are seeking a detail-oriented and analytical Loan Operations Administrator to help manage and support the full lifecycle of loan servicing.

The Loan Operations Administrator is responsible for the ongoing administration of the bank’s loan portfolio, with a primary focus on managing insurance tracking and escrow accounts. This role ensures loans remain compliant with regulatory requirements and internal policies and involves duties including booking new loans, supporting all post-closing loan activities, payment processing, accurate escrow administration, processing tax and insurance disbursements, monitoring collateral insurance coverage, system maintenance, and portfolio reporting.

This role requires a high level of accuracy, an understanding of loan documentation and servicing systems, and strong analytical and communication skills.

• Manage daily loan servicing tasks such as payment processing, rate adjustments, and account reconciliations
• Maintain accurate records in the loan servicing system, ensuring data integrity and compliance with regulatory guidelines
• Monitor loan portfolios for delinquencies, maturities, and covenant compliance
• Prepare and analyze reports for internal departments, regulators, and investors
• Support escrow management, including tax and insurance payments and escrow analysis
• Assist in responding to borrower inquiries, audit requests, and internal reporting needs
• Perform system audits and quality control checks to ensure compliance and efficiency
• Work with cross-functional teams including underwriting, closing, compliance, and finance to resolve servicing issues
• Stay current on regulatory requirements, loan servicing best practices, and system updates

• Maintain regular contact with insurance companies to provide renewed policies or invoices to pay insurances
• Review and verify adequacy of insurance coverage and maintain compliance with established policy and regulatory requirements during life of loan
• Monitor and track insurance policies for existing loans and ensure ticklers are updated in the bank’s system, maintaining ongoing insurance and tax records on all collateral
• Check folio numbers on various county websites to ensure the status of real estate property taxes; follow up and prepare delinquent tax reports
• Input new loans on LERETA Tax Services’ website with collateral property, and cancel contracts for loans paid off
• Monitor LERETA reports and resolve inadequate legal descriptions
• Review daily loan system reports on upcoming escrow disbursements and exceptions and take appropriate action
• Monitor and generate escrow analysis and annual statements; validate the accuracy of the escrow analysis that was generated
• Ensure compliance with policy, procedures and regulatory requirements surrounding escrow
• Issue checks or ACH payments for insurance and property tax payments, and issue checks for escrow surplus
• Administer construction loans, which includes but is not limited to draw requests, partial lien releases, title updates, final waivers, certificate of occupancy, etc.
• Maintain detailed funding records for each construction loan making sure that each draw is properly funded within the loan’s approved guidelines
• Monitor construction draws and disbursements, maintaining accurate records in the loan servicing system
• Scan and file documents in the bank’s imaging system as related to loan servicing tasks performed
• Perform daily balancing of loan General Ledger accounts and internal checking accounts
• Monitor group email box regarding transaction requests and inquiries, perform research, and resolve loan issues
• Crosstrain in areas within Loan Servicing to provide support during changes in volume
• Aid the SVP in Loan Administration with additional duties as assigned
• Complete compliance training, adhering to all anti-money laundering guidelines and…