Universal Banker

Starting Pay Rate is Based on Experience - Minimum Hourly Rate: $19.00

Location:

St. John. Branch hours: M-F 8:30-5:30, S 9-12.

No supervisory responsibilities.

Front‑line client ambassador for Centier, the Universal Banker is cross‑trained to provide a remarkable experience for clients. This role requires understanding client transaction requirements, communicating available options, educating clients, retaining and deepening bank client relationships, and recommending value‑added bank products and services. The position participates in daily branch operations, including account openings, account management, and other financial service needs.

• Provide the highest levels of quality service to clients with a friendly, positive, and professional manner.
• Establish rapport with clients, display a caring attitude, identify their needs, recommend and explain solutions, handle objections and ask for business.
• Understand, promote, and advise on the bank's products, services and digital delivery channels.
• Perform the basic transactions of a paying and receiving teller, such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further approval when necessary, issuing money orders, official checks, and redeeming savings bonds.
• Count drawer daily and ensure cash is in balance. When not in balance, identify errors.
• Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Handle and resolve client problems and complaints quickly and efficiently.
• Assist in verifying currency shipments, drop‑off and night‑drop deposits, balancing cash machines, branch ATM, and branch vault.
• Assist associates with balancing their drawers and locating errors.
• Perform client onboarding and outbound calling to follow‑up on quality conversations and sales opportunities.
• Actively strive to achieve individual, branch, and organizational goals and communicate progress to manager.
• Maintain a well‑developed knowledge of the line of products and services offered, staying up to date and requesting assistance for further development.
• Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism. Log all hours in volunteer system.
• Engage in personal development activities such as online learning and internal/external training to assist in career growth.
• Identify and act on opportunities to refer clients to specialists in other lines of business.

• The responsibilities outlined above are not exhaustive; other duties may be assigned as necessary.
• Mentor fellow associates on various tasks and assignments.
• Available to work evenings, some weekends, and at other branches as needed.

• Working knowledge of PC software: MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and other bank‑approved systems.
• Proofreading and verifying written materials.
• High attention to detail to ensure accuracy.
• Data entry and retrieval of information into a computer, sorting documents, and following logical instructions and systems.
• Ability to assess currency authenticity.
• Team‑work skills and the ability to work well with others.
• Strong listening and problem‑solving skills, recommending and implementing solutions.
• Consultative skills to identify a client’s financial needs.
• Adaptability to new technology, system conversions, and software rollouts.
• Interaction with business partners such as Investment Services, Mortgage, and Business Banking sales professionals.
• Train new associates as a Branch Teller Mentor and onboard them for Retail Banking.
• Interview clients at the new accounts desk to assess needs and manage the account opening process.

• High School diploma or equivalent.
• Banking experience is a plus but not required.
• Minimum of six…