Regional Support Associate

Job Summary

The Regional Support Associate will be responsible for overseeing customer orders, creating quotes for chemical and service activities, building relationships with staff, and conducting inventory inspections. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast‑paced environment.

• Receive and process customer orders promptly and accurately; ensure timely delivery and address any customer inquiries or concerns regarding orders.
• Input accurate and up‑to‑date information into the ERP system, including sales orders, purchase orders, inventory levels, and financial transactions; validate data for completeness, accuracy, and compliance with company policies before entering it.
• Enter and track data in work‑management and tracking software (Jira).
• Develop knowledge of products, services, and policies.
• Collaborate with internal teams (sales, operations, procurement, logistics) to ensure seamless order fulfillment and customer satisfaction, providing support and assistance to colleagues as needed.
• Conduct regular inventory inspections to ensure accuracy, identify discrepancies, and coordinate with warehouse and logistics teams to reconcile records and maintain optimal stock levels.
• Adhere to and support all safety policies and guidelines.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Strong proficiency in Microsoft Office Suite and experience with ERP systems.
• Excellent communication skills, both verbal and written, with a strong customer‑service orientation.
• Exceptional organizational skills and attention to detail; strong ability to prioritize tasks and manage time in a fast‑paced environment.
• Proven ability to build and maintain positive relationships with colleagues.
• Ability to work independently with minimal supervision and also as part of a team.
• Adherence to all safety policies and guidelines.

• One year of experience in an administrative or customer‑service role, preferably in the chemical or manufacturing industry.
• Associate’s degree or higher in Business Administration, Supply Chain Management, or a related field.
• Experience with Acumatica ERP system.
• Knowledge of inventory management principles and experience conducting inventory inspections.

Eligible for benefits and start accruing paid time off from Day 1.

Apex is an equal opportunity employer and prohibits discrimination and harassment of any type. The company affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apex also does not discriminate on the basis of sexual orientation, gender identity or expression, or other federal, state, or local protected classes.