Program Manager for Household & Outdoor Maintenance

JOB TITLE:

Program Manager for Household and Outdoor Maintenance (HOME)

REPORTS TO:

Director of HOME FUNCTION:
Manage HOME Program operations and assist the Program Director in the oversight, growth and ongoing development of HOME Services supporting the mission and vision of Senior Community Services (SCS)

DUTIES & RESPONSIBILITIES:

• Champion diversity, equity, and inclusiveness and ensure that our strategies are always in alignment with this
• Assist the Director and HOME team in developing, planning, and implementing short and long-range goals in alignment with the agency strategic plan
• Supervise office staff in Wright and Sherburne Counties including Program Assistant, Volunteer and Outreach Coordinator and office volunteers. Hire new staff as needed.
• Manage the process and be responsible for answering phone inquiries, completing intake for new clients, scheduling work requests for clients and following up on job completion
• Place ads, follow up with applicants, interview and hold orientations for all field staff (paint, repair, cleaning, lawn/snow). Monitor performance of field staff and contracted workers
• Manage the process for maintaining worker files and timesheets, and prepare payroll documents twice a month for independent contractors and employees
• Schedule and/or assign independent contractors, employees and volunteers (as needed) to complete jobs for clients
• Oversee the data entry of client data, job tickets, and jobs completed. Compile accurate statistical and demographic information for monthly, quarterly, and yearly reports. Maintain client files
• Assist with developing, coordinating and implementing public relations, marketing and communications plan
• Provide presentations and community education on the HOME program as needed
• Manage the coordination of volunteers in the office and in the field as needed to support the volunteer coordinator
• Oversee the staff who provide home visits and conduct home visits for new clients as needed
• Consult with case managers and Billing Assistant to set up clients for insurance billing
• Other duties as assigned

• Marketing to and recruitment of clients, employees, volunteers and community partners working in coordination with the Volunteer and Outreach Coordinator and the marketing department
• Actively engage in the community:
• Presentations/meetings: to include community centers, senior groups, faith-based organizations, city meetings, corporations, schools and others as needed
• Distribute literature on the HOME program and Senior Community Services
• Manage the reporting requirements for records of all outreach contacts, follow-up and outcomes, to be reported quarterly based on funding guidelines to the Director
• Work with the HOME Director and Development Coordinator to identify and secure new funding sources. Assist with grant writing, budget development and reporting as needed
• Assist with developing, coordinating and implementing outreach activities, marketing, communications and donor plans in collaboration with agency staff

• Passion for the mission and vision of SCS
• Experience working with older adults
• Three or more years’ experience in program management preferred
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Able to work in a collaborative setting in our senior center
• Self-motivated, able to manage multiple priorities and make decisions
• Microsoft Office applications proficiency (Excel, Word, TEAMS and Outlook)
• Ability to learn online databases
• Positive attitude and a team player
• Strong organizational skills.
• Ability to be flexible in approach and schedule
• Ability to be calm and compassionate working with the elderly and their caregivers both in-person and over the phone
• Occasional evening and weekend work required
• Must have a valid driver’s license and automobile available, local travel will be required
• Must be able to lift 20 pounds and set up for events
• Four-year degree in related field strongly preferred
• Must be able to pass reference and background check

Position is based on 40 hours per week based out of our office located in the Crow River Senior Center in St. Michael, Minnesota.

Salary range of $53,000-$60,000 based on experience. We offer a generous benefit package and the flexibility to do some work remotely.