Aftermarket Parts Expert

# Aftermarket Parts Expert Full-Time Savage, MNParts//Aftermarket Parts Expert## Description We're seeking a talented Aftermarket Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest delivers cost-effective and performance-driven aftermarket parts solutions that help customers maximize uptime and control operating costs.
* Exceptional Leadership
* Beautiful, Updated & Clean Environment
* Competitive PTO & Benefits Packages
* Company Training
* Opportunities for Advancement
* Quick & Efficient Interview Process
** We offer a full benefits package for eligible employees including:
*** Medical, Dental, and Vision Insurance
* Life (Voluntary and Employer Paid) and Disability Insurance
* 401(K) with company match beginning with your first contribution
* HSA and/or FSA
* Paid Time Off, Sick Time, and Company Paid Holidays
* Employee Car Discount Program
*
* Essential Duties & Responsibilities:

*** Drive aftermarket parts sales by identifying cost-effective and performance-based solutions for customers.
* Answer incoming calls and assist customers with aftermarket parts selection and cross-referencing.
* Source parts through multiple vendors to ensure availability and competitive pricing.
* Follow up on orders and proactively communicate status updates.
* Respond to customer inquiries and recommend alternative or upgraded solutions when appropriate.
* Maintain familiarity with aftermarket brands, supplier programs, and pricing structures.
* Utilize cross-reference tools to match OE numbers with aftermarket equivalents.
* Record departmental data and recommend efficiency improvements.
* Document product performance feedback and suggest improvements.
* Educate customers on purchasing options, returns, and credit terms.
* Provide troubleshooting assistance and application support.
* Process orders accurately and efficiently in a fast-paced environment.
* Build strong relationships with fleet customers focused on uptime and cost control.
* Set an example of professionalism and positivity.
* Maintain an orderly and safe working environment.
* Additional duties as assigned.
** Work Environment & Physical Abilities:
*** Activities require a full range of motion including handling and lifting, manual and finger dexterity, and eye-hand coordination.
* This position may require standing, balancing, bending, or stooping for prolonged periods of time.
* Corrected vision and hearing within normal range required.
* Ability to work under stressful conditions or irregular hours.
** Required Education, Experience, Knowledge &

Skills:

*** High school diploma or equivalent.
* Valid driver's license and MVR in good standing.
* Excellent written and verbal communication skills.
* Strong multitasking abilities.
* Customer service skills in a fast-paced environment.
* Conflict resolution skills.
* Detail oriented with strong organizational skills.
* Quick thinking and problem-solving ability.
* Emotional intelligence and adaptability.
* Computer efficiency and parts lookup system experience.
* Ability to work any shift if needed.
* Ability to successfully complete a general abilities assessment.
* Ability to pass a post-offer background check, physical, and drug screen.
** Preferred Education, Experience, Knowledge &

Skills:

*** Aftermarket parts or independent parts store experience.
* Experience with parts cross-referencing and vendor sourcing.
* Knowledge of diesel engines, gas engines, drivetrain, and suspension systems.
* Heavy and medium-duty truck industry experience.
** Job Details:
*** Type:
Hourly
* Compensation Range: $26.00 to $34.00 an Hour

* Reports To:

Parts Manager
* Shift: (Monday - Friday) (Flexible Hours)
* Closing Date:
Open Until Filled#TW
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