OE Parts Expert

# OE Parts Expert Full-Time Savage, MNParts//OE Parts Expert## Description We're seeking a talented OE Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to delivering factory-authorized parts solutions that support vehicle performance, safety, and uptime.
* Exceptional Leadership
* Beautiful, Updated & Clean Environment
* Competitive PTO & Benefits Packages
* Company Training
* Opportunities for Advancement
* Quick & Efficient Interview Process
** We offer a full benefits package for eligible employees including:
*** Medical, Dental, and Vision Insurance
* Life (Voluntary and Employer Paid) and Disability Insurance
* 401(K) with company match beginning with your first contribution
* HSA and/or FSA
* Paid Time Off, Sick Time, and Company Paid Holidays
* Employee Car Discount Program
*
* Essential Duties & Responsibilities:

*** Drive OE parts sales through dealership and fleet relationships.
* Promote and support manufacturer-approved parts programs and initiatives.
* Answer incoming calls and assist customers with OE parts identification and ordering.
* Follow up on OE parts orders to ensure timely delivery and customer satisfaction.
* Respond to customer inquiries regarding factory specifications, compatibility, and warranties.
* Provide accurate product information and order updates.
* Maintain familiarity with OEM catalogs, ordering platforms, and manufacturer systems.
* Record departmental data and recommend operational improvements.
* Document customer quality concerns and escalate per manufacturer guidelines.
* Educate customers and team members on OE policies, warranty procedures, returns, and credit terms.
* Provide troubleshooting assistance aligned with factory repair standards.
* Process orders accurately and efficiently.
* Maintain strong working relationships with service technicians and warranty teams.
* Set an example of professionalism and positivity.
* Maintain an orderly and safe working environment.
* Additional duties as assigned.
** Work Environment & Physical Abilities:
*** Activities require a full range of motion including handling and lifting, manual and finger dexterity, and eye-hand coordination.
* This position may require standing, balancing, bending, or stooping for prolonged periods of time.
* Corrected vision and hearing within normal range required.
* Ability to work under stressful conditions or irregular hours.
** Required Education, Experience, Knowledge &

Skills:

*** High school diploma or equivalent.
* Valid driver and license and MVR in good standing.
* Excellent written and verbal communication skills.
* Strong multitasking abilities.
* Customer service and relationship-building skills.
* Conflict resolution skills.
* Detail oriented with strong accuracy focus.
* Quick thinking and problem-solving ability.
* Emotional intelligence and professionalism.
* Computer efficiency and parts system experience.
* Ability to work any shift if needed.
* Ability to successfully complete a general abilities assessment.
* Ability to pass a post-offer background check, physical, and drug screen.
** Preferred Education, Experience, Knowledge &

Skills:

*** Previous dealership or OE parts experience.
* Familiarity with OEM catalog systems.
* Knowledge of diesel engines, gas engines, drivetrain, and suspension systems.
* Heavy and medium-duty truck industry experience.
** Job Details:
*** Type:
Hourly
* Compensation Range: $26.00 to $34.00 an Hour

* Reports To:

Parts Manager
* Shift: (Monday - Friday) (Flexible Hours)
* Closing Date:
Open Until Filled#TW
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