Field Service Specialist - Industrial Water & Process Equipment

Field Service Specialist - Industrial Water & Process Equipment Why Apex Water and Process?

Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations.

We're a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you'll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you'll be eligible for benefits and start accruing paid time off on Day 1!

The Field Service Technician is a hands-on technical role for someone who enjoys working directly with industrial equipment, traveling to customer sites, solving problems, and seeing projects through from installation and startup to successful operation.

This position will travel up to 75% to customer locations to install, commission, troubleshoot, and support custom water treatment and process equipment. While onsite at customer locations, the Field Service Technician serves as a key technical resource and primary point of contact for customers, providing hands‑on support and training to ensure equipment is operating safely, efficiently, and as designed.

When not traveling, this position will work from our St. Michael, MN facility, supporting equipment production, troubleshooting, factory acceptance testing and preparation for upcoming field installations. This is an excellent opportunity for someone with strong electrical and mechanical aptitude who wants variety in their work, enjoys being in the field, and is comfortable working independently while remaining closely connected to our engineering, production, project management, and service teams.

• Travel up to 75% to customer sites to provide hands‑on installation, startup, commissioning, troubleshooting, and technical support for custom water treatment and process equipment.
• Serve as the primary onsite technical contact for customers during field service visits, addressing equipment issues, answering questions, and helping ensure successful startup and operation.
• Start up, troubleshoot, test, and operate equipment at customer facilities and provide hands‑on training to customer personnel on proper equipment operation.
• Diagnose equipment and system issues using knowledge of industrial electrical wiring, PLC programming/Ladder Logic, motor controls, instrumentation, mechanical systems, and related components.
• Apply knowledge of chemical dosing, chemical feed systems, usage, and testing when commissioning and troubleshooting water treatment equipment.
• Assist regional service teams with equipment changeouts, chemical feed systems, system operations, troubleshooting, and technical training.
• Use knowledge of fluid dynamics, calculations, electrical diagrams, blueprints, and equipment documentation to diagnose problems and support successful field installations.
• Collaborate with Engineering, Project Management, Production, Industrial Controls, and other internal teams to resolve field issues and identify opportunities to improve equipment design, functionality, reliability, and serviceability.
• Provide real‑world feedback from customer sites to help improve future equipment designs, installations, and operating procedures.
• When not traveling, support equipment production and fabrication activities at the St. Michael facility, including component installation, equipment preparation, troubleshooting, and other hands‑on technical support.
• Maintain accurate documentation of field service activities, including troubleshooting performed, solutions implemented, equipment status, and recommendations for follow‑up or future improvements.
• Ensure equipment and systems meet Company quality standards…