Administrative Support Technician Health & Human Services

This position is responsible for overall support of the staff including providing clients with community resources and answering general questions, answering incoming phone calls, processing mail, compiling application packets as well as organizing and maintaining files via electronic document imaging system, and providing language interpretation services for Health and Human Services staff and their clients. Bi-lingual candidates are preferred.

• Responds to requests for information from the general public, staff, and/or other interested parties; answers routine questions; directs callers/visitors to appropriate locations or staff.
  Daily (20%) – B2
• Organizes and maintains files, which includes creating and maintaining confidential department/employee files; filing documents alphabetically, numerically, or by other prescribed methods.
  Daily (20%) – A1
• Composes a variety of standard and/or specialized correspondence, reports, documents, applications, forms, violations, memos, and/or other applicable materials.
  Daily (35%) – B2
• Makes travel arrangements; reviews and reconciles travel expenses; ensures compliance with travel policies.
  Weekly (10%) – B2
• Collects and reviews data for accuracy and reasonableness.
  Weekly (10%) – A1
• Calculates, accepts, and receives non-routine payments.
  Weekly (5%) – A1
• Performs other duties as apparent or assigned.
  As required – N/A

• A High School Diploma; and,
• One (1) year of customer service or office experience.