Windows Endpoint Systems Administrator

Windows Endpoint Systems Administrator Gustavus Technology Services

Openings
: 1

JOB SUMMARY: The Windows Endpoint Systems Administrator is a key member of a team of knowledgeable professionals providing desktop technology support for the students, faculty, and staff of Gustavus Adolphus College. This individual supports Windows endpoints and campus printing services and works closely with their macOS counterpart to coordinate support, share coverage, and maintain secure and consistent practices across platforms. The selected individual will report to the Senior Director of Service Operations.

Employment Status:
Full-Time (1.0 FTE), Exempt (Salaried), Benefits Eligible

Salary Range: $55, annually

*** Visa Sponsorship is not available for this position**

DUTIES AND RESPONSIBILITIES:

• Provide Tier 1 and Tier 2 support for Windows computers and other campus technologies, including hardware and software troubleshooting, device setup and deployment, data backup and restoration, and device replacement
• Serve as the primary User Services resource for Windows endpoints, working with Systems Administration and other technology teams to troubleshoot issues, deploy software, and support changes affecting campus technology
• Coordinate the lifecycle of Windows computers and related equipment, including deployment, refresh, replacement, inventory, asset management, purchasing, and licensing
• Partner closely with the Mac Desktop Systems Administrator to provide consistent desktop support across Windows and macOS, coordinate support practices and projects, share knowledge and coverage, and identify opportunities for common approaches
• Manage campus printing services, including multifunction printers (MFPs), end-user support, print-related troubleshooting, and coordination with the College's contracted printing vendor
• Develop and improve desktop support workflows through scripting, automation, service management tools, and other appropriate technologies
• Create and maintain technical documentation, procedures, and knowledge resources for end users, support staff, and cross-training
• Evaluate, test, and implement endpoint hardware, software, and other technology solutions in collaboration with User Services and specialized technology teams
• Provide technology guidance and training to end users and campus departments, and coordinate with other technology teams to resolve issues and meet campus needs
• Provide backup support for the Technology Helpline and assist with broader department needs as necessary
• Perform other duties as assigned

DESIRED ATTRIBUTES, SKILLS, AND EXPERTISE:

• Demonstrated experience supporting and administering Windows endpoints, including operating system deployment, configuration, software distribution, and updates
• Working knowledge of endpoint management technologies such as Microsoft Intune or comparable tools
• Strong knowledge of desktop and mobile hardware, software, operating systems, and troubleshooting practices
• Interest in scripting, automation, or other tools used to streamline endpoint administration and support processes
• Strong organizational and problem-solving skills, with demonstrated initiative, follow-through, and attention to detail
• Strong customer service orientation and the ability to work effectively with users of varying levels of technical expertise
• Familiarity with IT service management (ITSM) and ticketing systems for tracking, managing, and documenting support requests
• Excellent written and verbal communication skills, including the ability to create clear technical documentation and explain technical concepts to nontechnical audiences
• Demonstrated ability to collaborate effectively, share knowledge, and contribute to team-based and cross-platform initiatives

Gustavus offers competitive and comprehensive benefits which include:

• Medical insurance (which includes access to Nice Healthcare) as well as dental, vision, and life insurance
• Workplace accommodations for physical or mental health concerns
• Onsite health services
• Free parking, exercise classes, and use of library and athletic facilities
• Paid parental leave
• Employer contribution to retirement savings plan (after one year of employment)
• Tuition benefit plan for employees and spouse

Gustavus Adolphus College does not discriminate on the basis of race, color, national origin, ancestry, sex, disability, religion, age, sexual orientation, gender identity, or veteran status in its education or employment programs or activities.

Gustavus Adolphus College is one of the nation’s leading private liberal arts colleges serving approximately 1,800 students. The College aspires to be a community of persons from diverse backgrounds who respect and affirm the dignity of all people. Known for its strong science, writing, music, athletics, study-away, and service-learning programs, Gustavus is located on a scenic 340-acre hill in St. Peter, Minnesota only one hour southwest of the Twin Cities.