Guest Care Associate

Spartan Nash Food Solutions Company

As a member of the C&S Wholesale Grocers family of companies, Spartan Nash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, Spartan Nash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

This role is responsible for providing courteous customer service in person or by telephone; answers incoming calls to the retail store and directs incoming calls to the appropriate department and assist with guest questions in store. Also responsible for operating cash register and/or assisting guests with self-checkouts.

Here's what you'll do:

• Provide courteous guest service in person or by telephone; answer incoming calls to the retail store and direct calls to the appropriate department and assist with guest questions in store.
• Perform/process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), media related purchases, etc. in accordance with Company policies.
• Operate cash register to itemize customer purchases and assist guests with self-checkouts; handles a variety of products which may include dry groceries, frozen foods, dairy products, produce, poultry, fish, beef and pork products.
• Process financial transactions including, but not limited to; cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; and bag customer purchases.
• Maintain understanding of current store programs and product locations.
• Understand use of check-stand equipment (register, self-checkouts) and its efficient operation.
• Communicate the Company programs (i.e., loyalty program, scans, etc.), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store.
• Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards.
• Notify the department lead or manager of any issues with pricing, cash registers, etc.
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need
• Additional responsibilities may be assigned as needed

Here's what you'll need:

• High school diploma or GED (required)
• One year of prior retail or related experience preferred.
• Good verbal communication skills; ability to interact politely and effectively with customers.
• Good customer service and organizational skills; detail-oriented.
• Good reading, writing and arithmetic skills are required.

Physical Requirements:

• May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
• The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently.
• While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions.
• The noise level in the work environment is usually low to moderate.
• Travel requirements vary by assignment.

As part of our People First culture, Spartan Nash is proud to offer a robust and competitive Total Rewards benefits package. Spartan Nash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.