Customer Service Representative - 1st Shift

Scope

The Customer Service Representative manages customer accounts by working with the customer to develop and facilitate increased business relationships.

• Works with blueprints, purchase orders, and quotes to provide pricing; enters new orders or changes existing ones.
• Develops and maintains positive relationships with key customer contacts (Quality, Production Control, Source Inspection, Operations, Site Leadership).
• Interacts with manufacturing and supervisory personnel to communicate information back to the customer.
• Uses written and oral communication skills daily to facilitate customer or company concerns, instructions or requests.
• Enters, follows, and manages quotations.
• Responds to RFQs (Request for Quotation).
• Manages customer orders.
• Troubleshoots and resolves issues with a sense of urgency.
• Deals directly with TTM Production Control to obtain accurate and timely information.
• Navigates and utilizes TTM’s Praxa business system.
• Navigates and utilizes TTM’s Customer Connect quoting system.
• Facilitates and attends meetings.
• Reports all accidents, near misses, and safety concerns.

• Experience in the Printed Wiring Board business is desired.
• Ability to use Excel for data tracking and graphing.
• Strong English verbal, written communication, and problem‑solving skills.
• Professional phone etiquette.
• Proficiency in basic mathematics (add, subtract, multiply, divide).
• Proficiency in computer skills and Microsoft Office (Word, Excel, Outlook).
• Ability to learn and adapt to new computer software.
• Ability to sit, use an LCD computer screen and keyboard for data entry for up to 10 hours a day.

• High School Diploma or equivalent.
• Customer service experience preferred.

TTM offers a variety of health and well‑being benefit programs. Benefit options include medical, dental, vision, 401(k), Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, and paid vacation & holidays. Benefits become available 1st of the month following the date of hire. Compensation for roles at TTM Technologies varies depending on a wide array of factors, including but not limited to location, role, skill set, and level of experience.

For California‑based roles, compensation ranges are based upon specific physical locations.

• Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC.
• Must be able to identify ITAR products on the manufacturing floor and understand that access is restricted to U.S. Citizens and U.S. Permanent Residents.
• Must recognize Foreign Person visitors by badge differentiation.
• Must understand and follow authorization procedures for bringing foreign visitors into facilities (VAL).
• Must understand the Export and ITAR requirements for shipments leaving the U.S.
• Must manage vendor approvals for ITAR manufacturing and services.
• Applicants must be a U.S. Citizen or a Permanent Resident.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.