Store Manager, Operations Manager

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value‑added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose‑driven culture, the Company reported 2025 revenue of $17.9 billion.

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The anticipated base pay compensation range for this position is $62,300 – $103,900. This role is eligible for an incentive target of up to 10 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional well‑being.
• 18 paid time off (PTO) days annually for full‑time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6 % company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non‑birth parents.

• Business Leadership
  • Translates leadership and strategic direction for hourly branch team members; communicates and executes a sound business strategy to team members that embraces change management.
  • Makes sound, fact‑based business decisions to support the needs and objectives of the business.
  • Leads the team to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location’s efforts for all customer interactions within aligned branch locations.
  • Builds strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition.
  • Takes measured risks while being mindful to balance service, cost, ethics and integrity.
• Operational Excellence
  • Balances operating expenses with a higher level of service, while looking for ways to improve processes and remove non‑value‑added activities.
  • Works with market leaders to identify potential solutions for growing counter and will‑call volume.
  • Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members.
  • Effectively monitors controllable expenses to achieve the assigned expense target; builds a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects; encourages all team members to look for improvement opportunities.
  • Dedicates self and team to Operational Excellence by complying with all BBX standards; leads a branch that proudly represents Grainger’s service and commitment to the customers and team members.
  • Maintains safety and security for all team members and customers.
  • Ensures the branch, surrounding landscape, and parking areas are properly maintained; follows and enforces all local/state/federal laws and company policies.
• Talent Management
  • Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company.
  • Creates an environment for open, continuous, and proactive communication; maintains an open mind to benefit from diverse thoughts and ideas.
  • Supports, writes, and conducts performance review discussions to ensure that expectations/goals are set, monitored and executed.
  • Coaches the growth and development of branch team members.
  • Ensures key people drivers of Selection, On‑boarding, Coaching,…