Customer Service Representative

Location:

603 FM 1092, Stafford, Texas 77477 United States of America

U‑Haul is searching for friendly, motivated people to serve as the face of U‑Haul’s exceptional customer service. In this role you will work as part of a supportive team, inspecting, maintaining and dispatching equipment while ensuring customers receive the help they need on their journeys.

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

The job requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.

• Career stability
• Opportunities for advancement
• Gym Reimbursement Program
• Health insurance and Prescription plans (if eligible)
• Paid holidays, vacation, and sick days (if eligible)
• Life insurance
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental and Vision Plans
• Business travel insurance
• Life Lock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s Smart Dollar Program
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• $100 hiring bonus and $300 cash bonus upon completion of U‑Haul Equipment Inspection and Verification through the 1‑2‑3 Punch Certification Program.

U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.

U‑Haul will not hire or re‑hire individuals who use nicotine products. The states in which U‑Haul will decline to hire nicotine users are:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. This policy has been observed since February1,2020.