General Manager

Job Description

Posted Friday, May 22, 2026 at 7:00 AM

At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.

Join us and build a career supporting the people who make it all work.

The General Manager leads a profitable growth‑oriented business in a specific location (“Market Center”) with full profit and loss responsibility. A General Manager is the comprehensive operations leader of rental uniforms and adjacent products and responsible for service, sales, production, merchandise, human resources, safety, and finance. He/she drives profitability and growth by putting the customer first, while investing in our people by coaching, engaging and motivating behaviors to serve our customers.

• Manage a Market Center (MC) location, possibly with depots and service centers (annual revenue of $10M+).
• Drive profitability and growth by obtaining new customers and retaining current customer relationships and maintaining the market center's total managed volume.
• Use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships.
• Ensure compliance with contracts and company policies and procedures.
• Participate in hands‑on activities in the Market Center and in other field locations.
• Establish a cohesive team between service and production departments to meet organizational goals.
• Oversee MC results, including metrics in Service, Production, Sales, Supply Chain, HR, and Finance departments.
• Set clear expectations for each department and lead by example.
• Ensure daily efficient operations of the location in accordance with established business values, policies and processes.
• Implement, administer and evaluate programs and procedures to ensure maximum customer retention.
• Develop and maintain valid service agreements, a positive service attitude, effective quality assurance, good customer relations and efficient route management.
• Implement general price changes when needed and modify prices on specific accounts as necessary.
• Review financial statements, reports and other performance data to identify areas requiring remediation and improvement.
• Personally oversee the proper and timely collection of the company’s accounts receivables.
• Create a pervasive sales culture that fosters team selling via Together in Growth (TIG) and Shared Lead programs.
• Proactively support the generation of new business for the MC and provide leadership for new sales opportunities.
• Develop and maintain customer relationships with the Market Center’s top customers.
• Conduct in‑person meetings for each department head weekly to review performance.
• Promote and sustain a safety culture and ensure all safety incidents are timely investigated and reported by department leadership.
• Oversee the implementation, administration and evaluation of production programs and procedures.
• Conduct short‑ and long‑range planning to achieve production goals and standards.
• Manage merchandise budget and inventory to reduce spend while continually providing adequate supply for the customer base.
• Maintain merchandise control billing and collections to recover costs associated with customer‑lost and ruined goods.
• Partner with labor relations or human resources to ensure all employee disciplinary actions are timely investigated and documented.
• Conduct performance evaluations for department leaders, providing specific feedback on their management and leadership skills and attainment of goals.
• Manage hiring, placement and removal of location’s workforce; consult with staff management on best staffing actions.
• Lead proactively talent development programs and efforts within the MC.

• Strategic Agility:
  Solve complex problems quickly, glean meaning from available data, and apply personal experience to reach optimal solutions.
• Building People Capability:
  Inspire others, negotiate…