Corporate Quality Assurance Manager

Key Responsibilities Quality Systems & Compliance

• Own, maintain, and enhance the company’s QMS in alignment with ISO 9001 and applicable industry standards (API, ASME, NBIC, ISA/IEC).
• Lead internal, external, customer, and supplier audits; ensure timely closure of findings.
• Govern compliance with OEM repair authorizations, customer specifications, and regulatory requirements.
• Oversee document control, calibration programs, and quality records management.
• Maintain certifications and ensure readiness for regulatory and OEM audits.

• Standardize QA processes across distribution, repair, testing, and field service operations.
• Ensure adherence to repair procedures, test bench standards, and field service quality protocols.
• Monitor and report quality KPIs (NCRs, rework, warranty, defect trends, audit results).
• Lead root cause analysis (RCA) and corrective/preventive action (CAPA) activities.
• Support service center readiness, technician competency, and procedural discipline.

• Evaluate supplier performance and drive supplier corrective actions.
• Conduct supplier audits for critical components and services.
• Collaborate with OEM partners to ensure compliance with technical, repair, and documentation standards.
• Oversee incoming inspection processes and supplier qualification programs.

• Serve as the escalation point for customer quality concerns, warranty claims, and technical disputes.
• Lead investigations and deliver timely, data‑driven responses to customers.
• Support customer FAT/SAT activities and ensure high‑quality documentation packages (ITRs, repair reports).
• Build strong relationships with key accounts to reinforce confidence in our quality performance.

• Lead, mentor, and develop QA personnel across multiple locations.
• Partner with OPEX to drive Lean/Six Sigma initiatives and systemic improvements.
• Promote a culture of quality, accountability, and operational discipline.
• Support digital transformation initiatives related to quality data, analytics, and ERP/QMS integration.

• Bachelor’s degree in Engineering, Quality, Industrial Technology, or related field.
• 7+ years of experience in quality assurance or quality engineering.
• Experience in oil & gas, industrial equipment, or repair/service environments.
• Strong knowledge of ISO 9001 and QMS implementation.
• Proficiency with RCA, CAPA, FMEA, and other quality engineering tools.
• Demonstrated success leading audits and managing compliance programs.

• Experience with PRVs, control valves, isolation valves, DCS/reliability systems, or rotating equipment.
• Familiarity with API, ASME, NBIC, and ISA/IEC standards.
• ASQ certifications (CQE, CQA, CSSGB/CSSBB).
• Experience with Lean, Six Sigma, or OPEX methodologies.
• Knowledge of ERP and QMS software platforms.

• Strong analytical and problem‑solving skills
• Excellent communication and customer‑facing abilities
• Leadership and team development across distributed operations
• Process discipline and continuous improvement mindset
• Ability to manage multiple priorities in a fast‑paced environment
• High integrity and commitment to quality excellence

• Shape and elevate the quality culture of a major industry leader
• High‑impact role with direct influence on operational performance and customer satisfaction
• Strong executive support and investment in quality and OPEX initiatives
• Opportunities for professional development and career advancement
• Competitive compensation and comprehensive benefits