Part Time Call​/Counter Flex

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The power of Johnstone is everyone who works with us – our customers, our partners, and our people. Johnstone is growing, and so can you.

• Services customers’ needs at Will Call counter and front sales counter by providing friendly, accurate, and prompt fulfillment of orders.
• Receives product into the warehouse; inspects freight for damage, verifies quantity ordered, checks shipments against packing lists. Uses RF scanner to receive product.
• Replenishes stock, including re-stocking of picking stock, filling bin boxes, facing cartons, storing pallets, and rotating product as needed.
• Fills customer orders by picking products using RF scanner, ensuring accuracy by scanning barcodes, and packing products into cartons or pallets.
• Handles customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation and receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s).
• Enters sales orders into Sales Order Entry System and processes credit card payments or receives cash payments all in accordance with SOP’s.
• Answers incoming customer telephone calls and provides all aspects of customer service such as providing quotes, taking sales orders, researching products/services, and answering general information questions.
• Maintains min/max flow of product in showroom and displays by stocking merchandise, facing shelves, organizing product, removing litter, dusting, and cleaning shelves.
• Balances individual daily sales transactions to payments received according to company’s cash handling policy.
• Identifies damaged inventory and brings this to the attention of store leadership for markdown and quick sale.
• Maintains a neat, clean, and professional personal appearance.
• Attends training seminars on products and services in order to acquire more product knowledge.
• Performs all other duties as assigned.

• Education And/or Experience
• Required:
  
  High school diploma or general education degree (GED); 1+ years of related experience and/or training in a wholesale/retail environment; or equivalent combination of education and experience.
• Experience operating forklift and other warehouse equipment safely and competently.
• Preferred:
  Experience with a picker, RF scanner, and inventory management systems.
• Knowledge of HVAC wholesale industry, principles, and practices.
• Previous experience with OSHA and safety regulations and procedures.
• Certificates, Licenses, And Registrations
• Forklift certification required, or willingness to obtain on the job.
• Job Knowledge, Skills, And Abilities
• Basic computer skills, including knowledge and skill in the use of inventory management systems and office software (e.g., email programs, Internet browsers).
• Ability to read, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work safely in all job tasks.
• Skill in operation of power equipment, including forklift, pallet jack, and cherry picker.
• Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines.
• Familiarity with warehouse or distribution center management systems and order picking processes.
• Ability to follow instructions and procedures.
• Ability to organize and prioritize work.
• Ability to attend to details.
• Ability to complete routine paperwork.
• Ability to utilize necessary technology to complete tasks, such as RF…