Member Specialist

What you'll do

• Provide member service, maintain the checkout area, resolve member issues and concerns, promote Sam's Club products and services, and provide guidance regarding self‑service technology.
• Process member purchases, assist with payments, returns, refunds, and exchanges per company policies. Follow safety standards and conduct safety sweeps.
• Follow proper procedures for handling merchandise, correct unsafe situations, and report them to facility management.
• Maintain entrance and exit areas, acknowledge members, verify membership cards, assist with purchasing decisions, locate merchandise, and zone the area.
• Assist members with transporting items, maintain a safe shopping environment, and safeguard company assets by observing potential criminal activity.
• Maintain paperwork, logs, and other required documentation, execute emergency response procedures, and ensure compliance with security and safety practices.
• Assist with training of Member Frontline Services associates, teach new technology and tool functionality, deliver new programs rollout training and continuous learning opportunities.
• Ensure area of responsibility is maintained according to company policies by properly handling returns, zoning, organizing merchandise, and identifying shrink and damage.
• Complete work assignments using policies, data, and resources; collaborate with managers, co‑workers, customers, and partners; determine priorities, deadlines, and expectations; communicate progress; recommend improvement opportunities; and adapt to change.

• Respect the Individual:
  Embrace differences, build strong relationships, communicate with positivity, mentor others, and support a culture of belonging.
• Act with Integrity:
  Maintain high standards of ethics and compliance, model Walmart values, hold oneself and others accountable, and support the goal of becoming a regenerative company.
• Serve our Customers and Members:
  Deliver results with customer first mindset, make decisions based on reliable information, and balance short and long‑term priorities.
• Strive for Excellence:
  Display curiosity, take calculated risks, drive continuous improvements, embrace new technologies and skills, and support others through change.

• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, & voting; includes PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term & long‑term disability, company discounts, Military Leave Pay, adoption & surrogacy expense reimbursement, and more.

A company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are fully paid by Walmart.

The hourly wage range for this position is $17.00 to $25.00*.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

None listed.

12300 S W FWY, STAFFORD MEADOWS, TX 77477‑3010, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.