Courtyard Quantico - Front Desk Agent

Address 375 Corporate Drive, Stafford, VA, 22554

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

As far as hotels near Quantico VA, the elegant Courtyard Stafford Quantico is one of the most welcoming Marriott properties. Our inviting facilities and interactive lobby are located near the Potomac Point Winery, the Quantico FBI Academy and provides adequate Quantico Marine Base lodging. Just off of 1-95 at exit 148, our awesome amenities will keep guests coming back. Perks like free Wi‑Fi, an indoor pool and spacious suites with walk‑in showers will keep travelers satisfied throughout their stay at our hotel.

Our Courtyard Marriott hotel also features a Bistro which serves healthy, reasonably priced breakfast and evening fare with cocktails. For meetings, we have a 704 sq. ft. space located near our fabulous outdoor space with comfortable, inviting seating. Stafford-Quantico is also located in close proximity to the nation’s capitol, Washington D.C.