Customer Service Rockstar; CSR – Family

Now Hiring:
Customer Service Rockstar (CSR)

Join the Smooth Plumbing Team

📍 Stafford, VA | Full-Time

Are you someone who thrives on helping people, loves staying organized, and knows how to take control of a busy phone line with confidence? If you take pride in providing a great customer experience and enjoy being the calm, capable voice customers trust — this could be the role for you.

At Smooth Plumbing
, customer service isn’t a script or a checklist. It’s the foundation of our reputation.

Smooth Plumbing is a fast-growing residential plumbing company serving Stafford and Northern Virginia. Homeowners choose us because we show up on time, communicate clearly, and deliver a level of professionalism that stands out in our market.

We run a tight operation, value our team, and believe the right CSR is just as important as the technician in the field. If you like being part of a company that takes pride in doing things the right way, you’ll feel at home here.

• Serve as the first point of contact for homeowners calling for service
• Answer inbound calls, schedule appointments, and confirm job details
• Build trust with customers through clear, friendly, and confident communication
• Coordinate with technicians to keep daily schedules efficient and on track
• Manage jobs, notes, and updates using Service Titan
• Follow up with customers to ensure a smooth, professional experience
• Stay composed and solutions-focused during busy days

• 1–2+ years of experience as a CSR, dispatcher, or admin (home services experience is a strong plus)
• Service Titan experience is preferred, but not required if you’re tech-savvy and quick to learn
• Excellent phone presence and communication skills
• Organized, detail-oriented, and reliable
• Comfortable in a fast-paced environment where priorities shift
• Team-first mindset with a genuine desire to help people

• Competitive pay based on experience
• Paid time off and company holidays
• Growth opportunities with a company that’s actively scaling
• Supportive team culture with clear expectations and no micromanaging

We’re hiring immediately and looking for someone who wants more than “just a job.” If you’re ready to be a key part of a respected, growing company, we’d like to hear from you.

Send your resume and a short note telling us why you’d be a great fit for Smooth Plumbing
.