Case Support Manager

Job Description

War Collar has an opportunity for a Case Support Manager supporting a mission‑focused contract. This role is ideal for a professional with a strong law enforcement background who can manage case workflows, support operational activities, and provide technical and administrative support across mission environments. You will coordinate case documentation, manage operational data, support system usage, and collaborate with operators, analysts, and engineers to ensure mission readiness and efficiency.

The role requires a Top Secret (TS) level clearance. This is on a funded contract, bidding on a specific Task Order.

• Managing case files, documentation, and operational workflows
• Supporting mission operations through data entry, tracking, and reporting
• Using Windows OS and Microsoft Office Suite for case management and documentation
• Providing hardware and software support to mission personnel
• Conducting basic system troubleshooting and user support
• Coordinating with technical teams to ensure accurate and timely case updates
• Strong communication, organization, and analytical skills

War Collar Industries, LLC is a veteran‑owned small business. We maintain a team of cybersecurity experts committed to protecting complicated data and distribution systems and providing decision makers with the most accurate assessment of residual risk possible. We work with our clients to solve the toughest challenges in the ever‑evolving digital landscape. Services include network defense, computer network attack, secure network design, penetration testing and vulnerability assessment.

War Collar enables its clients to find, fix, stop, and ultimately solve cybersecurity problems across their entire enterprise.

War Collar offers generous benefits including:
Medical insurance premium coverage; PTO based on billable hours; federal holidays plus your birthday; matching 401k, education reimbursement plus paid training days; performance bonuses; referral bonuses; government shutdown protection; monthly team building events plus two major social events annually.

War Collar Industries, LLC is an equal opportunity employer. War Collar does not discriminate in employment based upon race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, status as a protected military veteran, or other non‑merit factor.