Desktop Support Specialist
Job in
Stafford, Stafford County, Virginia, 22554, USA
Listed on 2026-06-12
Listing for:
Sharp Brains Solutions
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Location: Near Stone Hill Park, Stafford, United Kingdom (Onsite)
Role Type: Dispatch on Demand Support (Freelance / Contract)
DSSL L1 Dispatch EngineerWe are actively seeking an experienced DSSL L1 Dispatch Engineer to provide onsite desktop and end-user support services in a 24/7 enterprise environment. This is an excellent opportunity for IT support professionals looking for flexible dispatch-based assignments with attractive overtime compensation.
Responsibilities- Provide onsite Desktop Support and End-User Computing (EUC) services.
- Diagnose and resolve hardware, software, and operating system issues.
- Support laptops, desktops, printers, and peripheral devices.
- Manage user accounts and permissions through Active Directory.
- Deploy, manage, and troubleshoot devices using Microsoft Intune and SCCM.
- Support Bit Locker encryption and endpoint security configurations.
- Perform break-fix activities and incident resolution within SLA targets.
- Coordinate with remote teams and stakeholders for issue escalation and resolution.
- Hardware & Software Troubleshooting.
- Strong Incident Management and Problem-Solving Skills.
- Weekday OOH Rate: 1.25x Standard Rate.
- Experience in Field Services, Desktop Support, or EUC Engineering.
- Comfortable working independently in a dispatch-based environment.
- Available for immediate start or short notice deployment.
- Strong troubleshooting and customer-facing support experience.
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