Contents Department Leader

Division Leader

Paul Davis Restoration of Northern Virginia is hiring a Division Leader for our Contents Division. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers' most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships — and own every contents job from intake to invoice.

Inspection & Scope Development

• Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items
• Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software
• Build the full scope of services before mobilization — staffing, projected hours, consumables, & preliminary cost summary
• Perform jobsite safety walk-throughs & hazard identification prior to deploying crews

Estimating

• Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval
• Apply each carrier's SLA requirements — documentation standards, contact time frames, & scheduling protocols
• Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal

Logistics, Fleet & Labor

• Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
• Oversee the contents division's assigned vehicle fleet — assignments, usage logs, & basic maintenance reporting
• Recruit, schedule, train, & supervise temporary & permanent field labor
• On-call availability to support crews & customers for emergency contents response

Documentation, Compliance & Warehouse

• Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systems
• Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice
• Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols

Customer & Carrier Communication

• Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
• Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
• Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
• Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators

• 3+ years in property restoration, contents management, or related claims/estimating roles

• Xactimate estimating experience required (Symbility a plus);
Xactimate Level 1 certification preferred

• Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions

• Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks

• Clean Background & MVR

• Ability to work nights, weekends, & overtime as needed for emergency response

• IICRC CPT credential is highly preferred (company sponsorship available if not yet certified)

• Prior hands-on experience writing contents-specific estimates

• Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)

Xactimate & Symbility (estimating);
Encircle (field documentation);
Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with SharePoint/One Drive. Training is provided on our specific tools.

• Standard schedule Monday–Friday, 7:30 AM–5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays

• Hybrid role combining field job sites, warehouse, & remote coordination

• Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided

• Base salary $68,000-$75,000 a year, plus performance-based bonus & commission potential

• Company vehicle, fuel card, & company cell phone

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