Customer Service & Order Management Coordinator (Manufacturing

Customer Service & Order Management Coordinator (Manufacturing)
Responsibilities

• Answer and route high-volume incoming phone calls in a timely and professional manner
• Maintain strong customer relationships by addressing inquiries and concerns with efficiency and professionalism
• Process customer purchase orders and field service work orders accurately
• Respond to customer service inquiries via phone and email
• Perform routine inventory control tasks, including transferring inventory between warehouses
• Handle inventory returns and ensures proper documentation
• Coordinate part shipments and/or dispatch field service technicians as needed
• Provide regular inventory status updates to field personnel
• Complete Return Material Authorization (RMA) requests
• Follow up with customers after service visits or equipment returns to ensure satisfaction with repairs
• Provide front desk receptionist coverage as needed
• Perform other duties as assigned by management

• Experience in a high-volume call center or customer service environment
• Ability to multitask effectively in a fast-paced setting
• Strong customer service and interpersonal skills
• Proficient in Microsoft Office Suites (outlook, Word, Excel)
• Excellent verbal and written communication skills
• Accurate and efficient data entry skills
• Familiarity with IBM PC systems; ability to type 40-45 words per minute
• Strong organizational and problem-solving skills
• Basic knowledge of accounting is a plus

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.