Billing Operations Senior Analyst

Who We Are

We are Waste Harmonics Keter, your partner in handling complex waste operations. Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what’s needed to serve our customers well.

The Billing Operations Senior Analyst is responsible for overseeing billing operations for a portfolio of high-revenue and strategic customer accounts. This role combines operational excellence, advanced analytics, and customer-facing problem solving to ensure billing accuracy, revenue integrity, and exceptional customer service. The ideal candidate is a highly analytical finance professional who thrives in complex environments, enjoys solving challenging billing issues, and leverages data to drive process improvements and business outcomes.

This individual will serve as a trusted partner to customers and internal stakeholders while helping shape the future of billing operations at Waste Harmonics Keter.

• Oversee end-to-end billing operations, ensuring invoices are accurate, complete, compliant, and delivered on time
• Analyze billing, payment, and revenue data to identify trends, variances, and opportunities for operational improvement
• Investigate and resolve complex billing discrepancies, escalated customer inquiries, and payment disputes
• Serve as a primary billing contact for high-revenue and strategic customer accounts
• Meet directly with customers to review invoices, explain billing activity, resolve concerns, and strengthen client relationships
• Develop and maintain reports, dashboards, and key performance metrics related to billing, collections, accruals, and revenue performance
• Reconcile billing and payment activity across multiple systems to ensure financial accuracy
• Collaborate with Operations, Customer Success, Relationship Management, Finance, and Sales teams to ensure billing aligns with contractual obligations and customer expectations
• Support month-end and year-end close activities, including variance analysis, reconciliations, and audit preparation
• Identify opportunities to streamline billing workflows, reduce errors, and improve operational efficiency
• Support continuous improvement initiatives through data-driven recommendations and process enhancements
• Evaluate billing technologies, reporting tools, and automation opportunities that support organizational growth and scalability

• 8–10 years of progressive experience in billing, accounts receivable, finance operations, or a related field
• Demonstrated experience supporting enterprise-level or high-revenue customer accounts
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
• Advanced Microsoft Excel skills, including complex formulas, pivot tables, lookups, and data analysis
• Experience working with ERP systems, billing platforms, or financial management systems
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong communication and presentation skills, including the ability to communicate effectively with customers and senior leadership
• Exceptional attention to detail and commitment to accuracy
• Strong customer service orientation and ability to build trust with internal and external stakeholders
• Ability to work independently while collaborating effectively across multiple departments

• Experience with Power BI, Tableau, or other business intelligence and reporting tools
• Knowledge of revenue operations, accrual accounting, and financial reporting processes
• Experience supporting complex service contracts or enterprise customer billing environments
• Background in waste management, environmental services, logistics, facilities management, or other service-based industries
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
• Experience identifying and…