Business Support Concierge

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Workplace Ambassador at JLL, you’ll be the welcoming face of our office, creating exceptional experiences for guests, employees, and visitors while ensuring smooth daily operations. This role combines hospitality excellence with facilities coordination, making you essential to maintaining a productive, welcoming environment that reflects JLL’s commitment to outstanding workplace experiences. You’ll serve as the central point of contact for office services, managing everything from visitor registration and security access to conference room coordination and facilities support, directly contributing to JLL’s reputation for world‑class client service and operational excellence.

• Enthusiastically welcome guests, anticipate their needs, assist with arrival, office orientation, and departure while responding promptly with personal spirit regardless of time or workload
• Create memorable experiences through warm, welcoming interactions, proactively addressing guest needs, sharing knowledge of office services and amenities, and helping visitors feel welcomed and productive
• Provide daily visitor reports, track all visitors, vendors, visiting employees and guests, coordinate security access, and assist associates with security and access applications
• Ensure Employee Bungalow areas including kitchen, dining area, reception area, general spaces, huddle rooms, and print areas remain tidy, clean, and organized at all times
• Manage incoming calls for the office business, handle incoming and outgoing courier packages and mail, and prioritize conference room bookings while ensuring rooms are meeting‑ready with functioning A/V equipment
• Process facilities work orders online, track progress, collaborate with facilities, maintenance, and security teams to ensure proper office functionality including HVAC, lights, cleaning, and doors
• Support vehicle registration management, EV user access, new hire and termination tickets, associate moves, additions and changes, and various administrative tasks using work order and space management applications

• High school diploma or equivalent education
• Minimum one to two years of relevant administrative or customer service experience
• Demonstrated confidence, responsiveness, and exceptional customer service and relationship building skills
• Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, mapping software, and database applications
• Ability to perform administrative duties while maintaining high levels of professionalism, integrity, and discretion when handling confidential information
• Strong multitasking abilities with impeccable attention to detail to ensure accuracy and efficiency in fast‑paced environments
• Excellent communication skills across various forms with peers, managers, supervisors, external clients, and vendors with minimal daily supervision required

• Three years of administrative or facilities experience supporting multiple people, preferably in the real estate industry
• Working knowledge of audio‑visual equipment and conference room technology
• Experience with facilities management software systems and work order processing
• Background in hospitality or customer‑facing roles demonstrating service excellence
• Familiarity with security access systems and visitor management protocols
• Experience with inventory tracking and office supply ordering processes

On‑site – Stamford, CT

Standard business hours

This position does not provide visa sponsorship. Candidates must be authorized to…