Receptionist​/Scheduler, Sleep Center

The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice. This is a Monday-Friday position, 8:30am-4:30pm.

MAJOR

ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

* Greets and directs visitors/patients courteously and professionally.

* Obtains, verifies and/or updates patient demographic information.

* Collects co-pay and copy of the patient's insurance identification card.

* Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.

* Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.

* Maintains strong current knowledge of policies and operating procedures.

* Initiates calls as requested by Physician, Office Manager or other professional staff.

* Responsible for opening/closing office duties as needed.

* Photocopying, faxing, and distributing documents as required and in a timely manner.

* Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.

* Maintain copy machines, ensuring all supplies are on hand; call for repair when required.

* Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.

* Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.

* Practice and adhere to Stamford Health's "Code of Conduct" philosophy, Standards for Service Excellence and organizational values of:
Teamwork, Integrity, Compassion, Respect and Accountability.

* Completes required continuous training and education, including department specific requirements.

* Complies with departmental organizational policies and procedures and adheres to external agency requirements.

* Performs other duties as assigned by Clinical Manager.

QUALIFICATIONS/REQUIREMENTS:

* High School Diploma or equivalent required

* 1-3 years of related front office or customer service experience preferred.

* Demonstrated strong interpersonal, organizational skills.

* Effective communication skills, both verbal and written English proficiency required

* Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.

* Computer skills required (MS Office Word and Excel).

* Solid phone/customer service skills.

* Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).

* Ability to handle sensitive and confidential information.

* Ability to perform complex administrative tasks.

* Ability to work under pressure in a fast-paced and at times hectic environment.

* Careful attention to detail.

* Ability to work both in a team and independently.

* Ability to demonstrate professionalism.