PT Concierge

Concierge

Responsible for greeting guests, residents and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

• Carries out telephone answering, and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily;
  Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must demonstrate excellent telephone communication skills.

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

• Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet.
• Demonstrates general office skills such as use of copy machine.

• Interacts with guests, residents and staff in a courteous and friendly manner.
• Balances team and individual responsibilities.
• Responds promptly to resident and visitor needs. Responds to requests for service and assistance.
• Completes administrative tasks accurately and timely.
• Ability to handle multiple priorities.
• Demonstrates good organizational, time management and record keeping skills.
• Demonstrates good judgment, problem solving and decision making skills

In an 8-hour workday, associate will stand/walk:
Hours at one time: 0 - 2

Total hours/day: 4 - 6

In an 8-hour workday, associate will sit:
Hours at one time: 0 - 2

Total hours/day: 4 - 6

Associate will support/assist: (Maximum lbs):
Frequently: 0 - 10 lbs.

Occasionally: 50 lbs.

Associate will lift/carry: (Maximum lbs):
Frequently: 0 - 10 lbs.

Occasionally: 15 lbs.

Height of Lift: 3 - 4 feet

Distance of carry: 30 yards

Employee will use hands for repetitive:
Simple grasping, pushing, and pulling, and fine manipulation

Employee should be able to:
Bend:
Occasionally

Squat:
Occasionally

Kneel:
Occasionally

Climb:
Occasionally

Reach:
Occasionally