Data Entry Specialist II

Job Title

Data Entry Specialist II

Administration

Stamford, Connecticut, United States

CGI Federal is looking for experienced Support Associates to support the Connecticut Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front‑facing capacity, and have the ability to work as a team in a fast‑paced environment.

• Operate various equipment for high‑speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will‑Call counters to ensure appointment is scheduled, review passport application, photograph, identification and supporting documentation for completeness prior to adjudication, verify compliance with Passport requirements, meet photograph standards, and provide fee information to the customer.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit‑card payment from the applicant and distribute completed batches to the Cashier’s Office, verify all completed transactions, and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct “meet‑and‑greets,” set‑up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting actions in a SharePoint application.
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re‑issues, and re‑batch into the system.

• HS diploma or GED.
• Three years of general office experience, following a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts.
• Two years of experience utilizing Microsoft Office.
• Capable of performing tasks while maintaining a high level of accuracy.
• Ability to work in one place and traverse the office on a continuing basis.
• Must maintain constant awareness of all aspects of internal and external security.
• Ability to successfully complete the CGI Background Investigation, including 50‑State Criminal, Education and Employment checks; additional credit and/or driving record checks may be required.
• Due to the nature of the government contract requirements and/or clearance requirements, U.S. citizenship and an ability to obtain an MRPT clearance is required.
• Selected candidates must be able to frequently lift and carry up to 45 lbs.; this position may require long hours of standing, and candidates will be expected to stand and walk around the worksite for the entirety of their shift.

Hourly Rate: $20.85/hour

• Share Purchase Plan (SPP) — company matches dollar‑for‑dollar contributions up to a maximum for the job category.
• 401(k) Plan and Profit Participation.
• Paid Time Off (PTO).
• Paid Federal Holidays.
• Health & Welfare Benefits.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.