PT Concierge

Job Title

Concierge

Administration

8/1/2024

Director Of Business Administration

Non-Exempt

4015

Responsible for greeting guests, residents and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

• Carries out telephone answering, and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily;
  Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

• Language Ability:
  Ability to write simple correspondence; effectively present information in one-on-one and small group situations; excellent telephone communication skills.
• Mathematical
  
  Skills:
  
  Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's; perform operations using U.S. money, weight, volume and distance.
• Computer
  
  Skills:
  
  Ability to use Microsoft Windows, Word, Excel, email and Internet; general office skills such as use of copy machine.
• Competencies:
  
  Interacts with guests, residents and staff in a courteous and friendly manner; balances team and individual responsibilities; responds promptly to resident and visitor needs; completes administrative tasks accurately and timely; handles multiple priorities; good organizational, time management and record‑keeping skills; good judgment, problem solving and decision‑making skills.

In an 8‑hour workday, associate will stand/walk:
Hours at one time: 0–2;
Total hours/day: 4–6.
In an 8‑hour workday, associate will sit:
Hours at one time: 0–2;
Total hours/day: 4–6.
Associate will support/assist (maximum lbs):
Frequently 0–10 lbs.;
Occasionally 50 lbs.
Associate will lift/carry (maximum lbs):
Frequently 0–10 lbs.;
Occasionally 15 lbs.;
Height of lift: 3–4 feet;
Distance of carry: 30 yards.
Employee should be able to:
Bend, squat, kneel, climb, reach occasionally. Use hands for repetitive simple grasping, pushing, pulling, and fine manipulation.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.