Office Manager

Albourne is an industry leading investment consultant with offices around the globe. Our firm of 630+ employees provides advisory services to investors, including institutional investors, financial intermediaries and family offices, on over $700 billion of alternative investments across the liquidity spectrum. We specialize in Hedge Funds, Private Equity, Private Credit, Real Assets, Real Estate and Dynamic Beta.

Albourne empowers its clients by providing Portfolio Advice, Research (Investment, Operational and Quantitative due diligence), Analytics (data and tools) and Implementation (middle and back office) services. We are committed to non-discretionary advice, fixed fee pricing and independence.

Albourne strives to be a sustainable company with three main goals:
1) Aspiring to be a multi-generational firm with broad internal ownership and a Partnership structure;
2) Treating our employees and clients fairly; and
3) Advocating for positive change for its benefit and for the alternative investment industry – best practices have always been a defining part of who we are.

The Office Manager takes visible, end-to-end ownership of the day-to-day office environment. The role combines disciplined operational management with a proactive focus on employee experience, ensuring the office is welcoming, responsive, well organized and engaging. The successful candidate anticipates needs, makes sound routine decisions, follows through to completion and escalates matters appropriately. The role also includes responsible stewardship of the office budget, active vendor management, regular collection of employee feedback and proactive planning of events and workplace initiatives.

• Function as the accountable owner of the office experience and daily operations, maintaining a visible and responsive presence in the workplace.
• Professionally manage reception, telephone, mail, catering, refreshments, supplies, scheduling, access keys, document support, and other day-to-day administrative services.
• Ensure employees, candidates, clients, visitors, and vendors receive prompt, warm, and professional support.
• Gather and consider employee feedback and preferences to enhance the workplace experience and office environment.
• Plan and support local office events in coordination with the event planning committee, bringing forward creative, engaging, and fun ideas that help strengthen the workplace experience.
• Use sound judgment to resolve routine matters independently and escalated material financial, legal, safety, security, or employee-related concerns promptly.
• Oversee the maintenance and servicing of printers, copiers, and other office equipment to support efficient day-to-day operations.
• Maintain awareness of applicable local health and safety requirements and maintain required health and safety arrangements, risk assessments, first-aid supplies, training, and evacuation exercises.
• Prepare and maintain the annual office budget for management approval; monitor commitments, invoices and actual expenditure; investigate variances; provide clear periodic updates; and recommend practical trade-offs.
• Source and manage vendors, review service quality and contracts, negotiate within delegated authority, and obtain approval before committing expenditure outside agreed limits.
• Process and route invoices and correspondence and coordinate related matters with Finance.

• Manage relationships with building management, janitorial and facilities vendors; oversee maintenance, repairs, office layout, and preventive maintenance, including scheduling regular maintenance, building repairs, and coordinating HVAC, lighting, plumbing and electrical services as required.
• Monitor office access and facility security and maintain required health and safety arrangements, risk assessments, first-aid supplies, training, and evacuation exercises.
• Maintain business continuity plans, contact lists and related information to support operational continuity.

• Coordinate with IT on equipment purchasing, distribution, troubleshooting, and recycling.
• Function as liaison with the travel agency.
• Support offsites, RFP presentations, document production, and other business support activities.
• Complete ad hoc office administration tasks and projects as requested by the Head of HR or Head of Region.

• Take ownership of routine purchasing, vendor…