Operations Analyst

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at working cross-functionally to achieve common goals? Does working with high-performing products on the forefront of the digital telecommunications industry excite you? If so, you could find a home on the Business Integration team at Spectrum.

At Spectrum, we keep millions of customers connected across our 41-state footprint. Our Business Integration team validates customers and supports interactions of all new Spectrum products to ensure a positive customer experience. Through user acceptance and operational readiness testing, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

As a Business Analyst you ll analyze business operations and recommend solutions to align individual business functions with organizational goals. You ll use your understanding of the organization s structure, policies, operations, and data analysis to improve general business processes and planning.

• Eliciting, validating, verifying and documenting project requirements from impacted stakeholders.
• Analyzing business operations to determine opportunities for improvement and how to automate processes and functions.
• Creating process flows, use cases, reports, charts, graphs, and presentations to aid in proposing new strategies for successful business changes
• Leading business process design and documentation as needed for new technology.
• Conducting complex analysis so that business and user needs can be translated into detailed requirements that are subsequently used by downstream development teams

In this role you'll work individually and within a team in a dynamic office environment. You'll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You'll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.

• Experience:
  • Business analysis or related experience: 2 years or more
• Education:
  • Bachelor's degree in business or related field, or equivalent experience
• Skills:
  • Comprehensive knowledge of software applications such as Jira, Confluence, Visio, Word, Excel, PowerPoint, etc
  • Demonstrated project management and leadership
• Abilities:
  • Excellent interpersonal skills and ability to capture feedback effectively
  • Quickly identify business problems & opportunities
  • Prioritize & organize effectively
  • Analyze & interpret data
  • Communicate clearly both orally and in writing
  • Adaptable and resourceful in fast-paced, evolving environments
• Hybrid
  
  Schedule:
  
  Four in-office days weekly

• Experience:
  • Business process documentation, requirements elicitation, product development and project implementation
• Education:
  • Bachelor's degree in Business Administration, Computer Science

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.