Lead Consultant - Fraud Risk Strategy

Location: NYC Tri-State Area (Connecticut Preferred)

Work Mode: Hybrid

Base Pay Range: $130K/Yr - $150K/Yr

We are hiring a Lead Consultant in our Telecommunications practice to support our clients in their Credit & Fraud Risk and payments strategy and operations across their B2C and SMB segments. The role is advisory in nature, focused on policy review, senior stakeholder engagement, and development of strategies to support business and risk decisions. The role is hybrid and based in the NYC tri-state area and requires travel to client offices in Connecticut, and occasional visits to other EXL and client locations along the East Coast including New York and Georgia.

The ideal candidate would bring deep credit & fraud domain expertise, consulting acumen and the ability to storyboard insights with senior stakeholders. Prior experience in the Telecommunications industry is preferred.

Responsibilities
:

• Assess the design and effectiveness of fraud processes, controls, monitoring and reporting frameworks and case management effectiveness, identifying opportunities for standardization across business units
• Develop structured insight-driven recommendations for credit risk supported by analysis and industry best practices, leveraging internal and external fraud detection and decisioning tools and platforms such as Feedzai, Featurespace
• Produce compelling executive-ready storylines and presentations that synthesize insights and drive decision-making, and highlight process improvement and harmonization opportunities
• Serve as a subject matter expert to drive client outcomes and strengthen EXL’s industry and functional capabilities

Qualifications:

• Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field from a top-tier university, or an MBA with relevant domain experience
• Minimum 5 years of experience in Credit & Fraud Risk and Collections Strategy and/or Operations, preferably in Strategy or Consulting roles
• Deep domain understanding of industry standard processes across the fraud lifecycle including application, transaction, merchant, and dispute/chargeback management
• Strong analytical skills and proficiency in Microsoft Excel and Power Point
• Strong client engagement and consulting skills with ability to influence senior stakeholders by creating compelling storylines
• Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments

Preferred Qualifications:

• Experience with leading industry standard fraud technologies, such as Feedzai and Feature Space
• Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
• Prior consulting or advisory experience in telecom or adjacent industries
• Experience operating in a Second Line of Defense (2
  
  LoD) or policy / risk oversight role
• Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
• Working knowledge of data visualization software such as Tableau, Power BI and Looker