Non-Technical Project Manager

Responsibilities

Summary:

We are seeking an experienced Program Manager to support integration efforts tied to an upcoming organizational merger. This role will coordinate cross‑functional work streams, align teams around shared objectives, and help ensure a seamless transition of customer‑facing processes and experiences. The ideal candidate brings strong organizational discipline, excellent communication skills, and the ability to bring structure to complex, fast‑moving initiatives. This is a non‑technical program management role focused on alignment, execution, and delivering meaningful customer experience outcomes.

The successful candidate thrives in collaborative environments, can influence without direct authority, and is passionate about improving end‑to‑end customer journeys.

• Coordinate cross‑functional integration activities and maintain alignment across product, operations, marketing, and customer experience teams
• Lead planning, prioritization, and execution of program deliverables related to customer experience integration
• Identify gaps, risks, and dependencies across work streams and implement mitigation strategies
• Facilitate communication between stakeholders to drive clarity, alignment, and execution progress
• Manage documentation, reporting, and program tracking to ensure transparency and accountability
• Streamline workflows and improve operational processes to support end‑to‑end customer journey improvements
• Drive structured program governance, including timelines, milestones, and status updates

• 25% Planning and prioritization
• 25% Meetings and stakeholder communication
• 25% Documentation and reporting
• 25% Task and workflow management

• Proven experience in program or project management within cross‑functional environments
• Strong organizational and prioritization skills with the ability to manage multiple concurrent initiatives
• Experience managing projects using Jira or similar project management tools
• Demonstrated expertise in risk identification, mitigation planning, and issue resolution
• Excellent communication and stakeholder management skills
• Ability to influence without direct authority and drive alignment across diverse teams

• Experience supporting customer experience (CX), customer journey mapping, or service design initiatives
• Background working within large‑scale organizational transformations or integration efforts
• Experience coordinating across product, operations, and marketing organizations
• Strong process improvement mindset

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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