Credit Operations Strategy Consultant – Telecommunications

We are hiring an Associate Consultant in our Telecommunications practice to support our clients in their Credit Operations processes across their B2C and SMB segments. The role is advisory in nature, focused on policy review and development of recommendations to support business and risk decisions.

The ideal candidate would have a strong foundation in the credit domain, consulting acumen and the ability to convert process findings into insights and recommendations. Prior experience in the Telecommunications industry is preferred.

• Review the effectiveness of credit operations processes, controls, and workflows, ensuring adherence to credit risk policies and standardization across business units
• Develop recommendations to enhance efficiency, control effectiveness, and process scalability, using process workflows, internal reporting dashboards and credit platforms (e.g. FICO, Experian suites)
• Produce compelling executive-ready storylines and presentations that synthesize insights and drive decision-making, and highlight process improvement and integration opportunities
• Collaborate with senior team members and contribute to the development of credit operations capabilities in the telecommunications domain

• Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field, or an MBA with relevant domain experience
• 4 or more years of experience in Credit Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
• Working knowledge of industry standard processes across the credit lifecycle including application, underwriting & decisioning, account management, collections & recovery
• Strong analytical skills and proficiency in Microsoft Excel and Power Point
• Strong client engagement and consulting skills with ability to influence senior stakeholders by creating compelling storylines
• Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments

• Hands-on experience with leading industry standard credit platforms (e.g. FICO, Experian suites)
• Experience integrating credit and fraud risk strategies and operations including policy alignment, rules and models, controls, data flows and reporting during corporate restructuring initiatives such as BU consolidation, M&A and spinoffs
• Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
• Prior consulting or advisory experience in telecom or adjacent industries
• Exposure supporting First Line of Defense operations and policy/risk oversight functions
• Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
• Working knowledge of data visualization software such as Tableau, Power BI and Looker