Manager, Conferences Sales Operations

The Sales Operations Manager plays a pivotal role in supporting and optimizing the core processes that drive sales success at Gartner Conferences. Working closely with Sales Leadership and Planning and Performance, this role manages the full lifecycle of key Sales Ops work streams—including territory management, quota setting, and commission reconciliation. This position is also integral to critical business cycles such as mid-year changes and the Year End Turn, supporting territory and quota design, approvals, and implementation.

The ideal candidate is detail-oriented, analytical, and thrives in a dynamic environment where adaptability and proactive problem-solving are essential.

What you will do:

Manage, optimize, and maintain key Sales Ops work streams, related to territory, quota and commission.

Provide sales leadership with timely and actionable insights into team performance, risks, and opportunities by building and maintaining reporting tools, especially in Excel.

Support mid-year team changes and compensation adjustments as needed to drive business growth and maintain operational accuracy.

Develop and maintain SOPs for all work streams, including territory management, onboarding and offboarding, mid-year quotas, and commissions, to ensure business continuity.

Identify and implement opportunities to enhance and automate processes related to territory management, organizational charts, quota and commission administration, leveraging AI and automation where possible.

Preparing and support monthly reporting for Exhibitor Sales as it relates to people, commission and quota.

Serve as a key member of the Year End Turn process helping with territory design, build and rollout. You will play a key role in the start of year quota setting process assisting with analysis, working with leaders on approvals and interfacing with VC on quota approvals.

Continuously seek opportunities to optimize and streamline sales operations processes, tools, and reporting, adapting to changing business needs.

What you will need:

5-7 years of business experience, with 2-4 years of experience in sales operations, preferably with a focus on reporting, process optimization, training, and dashboard management.

Bachelor’s degree required; technical or business-related field preferred.

Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure effective execution.

Strong excel skills and experience with modeling are a must.

Advanced communication skills, with proficiency in Microsoft Office; familiarity with PowerBI and Salesforce systems is a plus.

Strong attention to detail, organization, and project management skills.

Experience working cross-functionally to drive outcomes with sales, operations, and analytics teams.

Ability to thrive in a fast-paced, changing environment and manage multiple priorities.#LI-BO2#LI-hybrid

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest…